Guadalupe Credit Union Academy Rd, Santa Fe

3 complains. 1 I got a car loan and was never helped to get a better APR even tho they say they are for the ppl. 2 they charged me $3 every month for a service I NEVER signed up for. They said “we sent you letter to see if you wanted to upgrade your account and because you didn’t answer the 2 letters, we started charging you.” It took 4 phone calls to get that off. 3 why are they so slow on the drive through lines? Only the line by the wall moves faster. I want to leave this bank so bad. Will do soon, hopefully.

DO NOT LET THIS BRANCH SERVE YOU. I was trying to refinance my Vehicle and David Hernandez keeps giving me the run around, he only contacts me between 5-7 pm and never during the day. He told me that my place of employment does not answer the phone, I called my place of employment after 5 pm and got someone to still answer. I offered to do a three way call with my employment and David Hernandez and he refused stating for me to send over an email address where he can contact someone to verify. Once I gave him the email, he waiting for two days and reached out to that it was undeliverable because he spelt the domain wrong at the end of the email. Very rude, not courteous and asking way too many questions getting involved in my personal life far beyond just my employment. I am disgusted with this branch, the credit union is supposed to be here to help you and they have not helped whatsoever. David Hernandez is a MSR supervisor and he has no courteous for the people. I hope everyone sees this and never goes to Guadalupe Credit Union or David Hernandez specifically.

I've been a member for decades and will remain a member with Guadalupe Credit Union for life. There is not another bank that compares to GCU.

My debit card expired and was not sent a replacement. I called customer service on Saturday and they apologized and told me I could go through the drive thru Saturday morning before 1 to get a replacement card. I arrived in the drive thru at 10:04 and did not reach the window untill 11:07. When I get to the window, I explained the situation and what the customer service rep had told me. The gentleman very rudely said the they've never done debit cards on the weekend and he doesn't know why they told me that. When I mentioned the name of the rep, he said "well I've never heard of that name before, no one works here with that name" as if I had a reason to lie. Then I ask for a supervisor and he says that there is NO manager on duty and it's just him and a teller. I then ask who is in charge,and he said "no one". So I ask for his name and he says " what, do you want me business card?" Very rude. I then drove away with NO debit card and NO resolution. I called Monday to speak with the branch manager to explain the situation and got her voicemail. I left a voicemail, and it's still been a week and have YET to hear back. I was a member of 9yrs (2011). I now have withdrew most of my money and moved it to NUSENDA. I plan on closing my checking account as soon as the rest of my debits clear. I might not be rich, but I had a decent amount and a bi weekly direct deposit. I will NOT recommend this credit union to anyone anymore. Customer service is everything in my opinion. Once that's gone, there is no reason to remain.PS still have not received a debit card.

Great bank! I’ve lived in several states and had accounts at their local credit unions. This bank has been one of my favorites. The greeter is always friendly. The tellers speak both Spanish and English. Once in a while there’s a good wait but for the most part it’s on the days that are to be expected. I’ve had the privilege of working with Mrs. Gabriela Leon and Mrs. Blanca Ornelas. They are extremely friendly loan officers; moreover, professional. I had Mrs.Blanca doing plenty of searching for vehicle values and best loan options for my wife and I. I highly recommend this institution.

Slow, unprofessional service, they make you wait half an hour to print a new debit card just to tell you they don’t have access after you already waited half an hour LOL

The staff here are awesome. I came for an auto loan and Gabriela Leon and the rest of the staff went above and beyond my expectations to help me get everything set up and making the purchase of my new vehicle very easy. Thanks again!!

If only I could give less than one star. While I am not a member I did write a check to a member and had to prove that the check cleared my bank.... I tried calling Brittany, the bank manager in Santa Fe and she is impossible to get a hold of and has yet to call back. I would never do business with this credit union again and will not write a check to whomever is a member. Just Ridiculous way to bank!!!!

The only place I've seen the lowest tier of people move cones to keep traffic in line and drive past patient waiters to go to a downed vacant booth (or seemed to be) to then be helped when I and other had already been in line for 35min. Its frustrating but I supposed its how loose this place conducts buisness.

The reason why I rated this 3 out of 5 is because this bank is ridiculously slow to attend customers. Seriously they took 25 plus minutes to assist 4 people. I was the fourth person. The fact they have chairs and make you wait makes it even worse. Seriously for a Wednesday afternoon it shouldn't be busy as this. Management in 3721 Academy Rd Guadalupe has to do something about this. Now perfect customer service and the reason why I love Guadalupe has been the outstanding service I receive every time when I go to the one at 3601 Mimbres Ln. Now I go in and out in less than 5 minutes. Even when it is busy I take no longer than 10 minutes in the lobby. Seriously they need to better train the personnel at the Academy Rd branch.