Star of Texas Credit Union E Huntland Dr, Austin

Eric was great for us today!! Pulled through for us!!

it’s a good bank with a good banker noe martinez👍

Just have to say this again... THE BEST CREDIT UNION ON THE PLANET!!

I don't really write reviews, but today I felt it was necessary. I called because I was having an issue with my account and need assistance. I spoke with Mariah (unsure if she spells her name this way). I explained the issue, she stated she would speak with her supervisor and call me back. I never received a return call. I called a second time, she stated she hadn't been able to speak with anyone, and wanted to call me back. I requested to have some answers about my account... I was put on hold, Juanita answered. I assume she's a supervisor or lead- I don't recall her mentioning. I'm not sure if Mariah didn't tell her the issue or not, I was on hold for almost 5 minutes, plenty of time to discuss the issue (right? At least a little information? No?). Anyway, I told Juanita what I already told Mariah. Juanita proceeded to speak and address the issue in a rude tone. Very rude. Definitely put me on defense. I will admit that the conversation continued with snarky remarks from BOTH of us. However, I have been with Star of Texas for almost 15 years (since college) and I have NEVER received this level of poor customer service. I'm not sure if it was due to it being the end of the day or if she was having a bad day. I don't know. What I do know is- There was no compassion in Juanita's tone, words or interaction with me- the long time customer. I know there are new people at this location/branch, but their customer service truly needs some work. I don't care if my account has million dollars or one hundred dollars, I'm still a customer and should be treated as one. Hopefully this encounter isn't a reflection of Star of Texas Credit Union and what we (customers) have to look forward to in the future. I have worked with Nancy regarding my new car purchase, and she is WONDERFUL!!! Very responsive and willing to explain policy, because I know about you, BUT I don't work for a financial institution. After calming down, I decided not to close my account and my family member's accounts because, simply, I love my credit union. 3 stars should be 5, but my experience today has tainted my view.

In the hard times we are going tru the bank is closed. App does not work. 1800 number not working... All my money is in savings and i cant transfer to my card. I have done everything.. No luck. Once this is over im switching banks.

Eric is always on point fast and always professional

Awful customer service! I went in to enquire about opening an account. As I approced the counter I noticed the clerk was slowtched over the counter resting her head on her hand. I already knew I was in the wrong place but continued to explain what is was I was looking for. The lady had zero customer service skills, in fact she appeared annoyed I was even there. So of course I left without opening an account, I would never do business with such an unperfesional establishment.

The best credit union in Austin TX

I would give them a Zero if I could....they fail horribly at customer service...don’t return your calls, won’t process credit information correctly... don’t be surprised if they go bankrupt soon...I’m telling all my co-workers and my parents to pull every penny from their accounts before they fail.

Some of the rudest folks Ive ever had the displeasure of dealing with. Their attitude stinks