Greater Texas Credit Union N Lamar Blvd, Austin

Worst place ever to have a loan. First they lost my mazda 6 title. Later i was selling mi other car and i went with the buyer to the bank to pay off the loan and guess what, they lost it again and it was another car. They give a certified copy when i give then the original title. Long history short i lost the sale, like 1 month later i paid my entire loan and called to get my title sent to my place after 13 days call back and they still had it in there. I just went there took my title and rifinance my other car loan with RBFCU with s better deal save money and no BS. Stay away from this "bank". Worst customer service ever in my life.

Very frustrating ordeal, attempting to log in after being a member for well over 10 plus years and I can't log in??? I've just logged in last month, if something has changed "let me know" i've given my account number, entered the "i'm not a freakin robot code" my GTN password and I still can't get in!!! I was prompt to give my security answer and I still can't get in!!! this is crazy!!!

I have been with this bank for over 30 years. I have moved almost an hour away, but I wouldn't change for the service I receive is great. Thank you, Greater Texas Credit Union!

Horrible service. Get ready to be put on hold for 30 minutes when you call in. If you have a credit card with them they only report to the credit agencies once a month. I ran my card up then paid it off the next month but my credit score went down 100 points for 60 days because of their slow reporting.

I had a problem with my Visa payment made last month. Everyone was very helpful. I did have to wait about 20 minutes on hold to talk to someone. Otherwise I would have given a five star review.

I called the Main Office in Austin because I was having problems accessing my account on line. Leora assisted me with such courtesy and patience. What excellent customer service.

This Credit Union likes to send you mail drops to refinance my vehicle, then when I apply they told me I can’t

Website is awful. Customer service is bad. Never sent me a statement or an invoice after I got my car loan and I went through h*ll trying to figure out how to pay them.

Normally they are good, however they have lost 2 of my checks and when I try to contact them they either transfer me back to the main number or hang up accidentally. I've called them numerous times with no resolution to my issue.

Customer service, online banking, and their app are all terrible. I’ve put up with a lot over the years, but I’m done. I recently lost nearly $100 in fees due to this bank’s errors. Now I’m trying to close my accounts, and I can’t even get them to return the last $5 in each account. It’s ridiculous.