Star Chrysler Dodge Jeep Ram Service Department Jamaica Ave, Queens

I purchased a 2018 Jeep Wrangler today, I will like to thank JC Paulino and the Team at Star Chrysler for making this deal possible! They were very patient & professional, thank you once again & Happy Birthday JC!

Terrible Terrible Terrible customer service and dealer practices by Star. On Friday I go online and select a car i was very interested in. I received and call from Star Chrysler Friday and I told them I'd be in Saturday.... I received a call Saturday morning and I again tell them I'd be in to talk and possibly start the purchase of the car. I get to the dealership and there's a wholeseale dealer taking the car away. Now I'm there to possibly purchase the car but they allow him to still take the car... not buy the car but to take the car! The wholesale person himself told me he dropped off one car and need a car to get back where he came from.... and took the car that I arranged to come and look at and possibly purchase. I will never ever visit Star Chrysler on Jamaica Ave ever again!!!!! And to top it off... the internet person calls me 4hrs later to ask me if I was still coming in??? ABSOLUTELY HORRIBLE

Get a CPO (certified pre-owned) Ram 1500 tradesman. About a month and half ago. So the service was slow. I'm still waiting on registration, and my temp has expired so know I have no way to getting to work. They screwed up the automatic pay. They didn't even service the truck. I work at a chevrolet dealership, and had to diagnosed that the driver side headlight assmbly is defective, had to service the truck myself. I ask for a copy of the multi point inspection and, still didn't get it. Long story short, I will recommend not to go to the dealership. They half ass everything just to get your money.

We had a great experience Star, JC was very helpful and professional. He took his time to help us find the right car for us. We love our car. Thank you.

Should not have even one star! 2015 Doge Ram City Van still under warranty overheated with warning light to stop immediately. Van was towed to Star Chrysler this past Friday (today Wednesday). They had no room and was turned away. Paid additional towing fee to bring in Saturday. They still have not looked at. Every day I call and they say tomorrow. Tomorrow never comes. This is a commercial work van desperately needed for work. Today (Wednesday) I now hear Thursday. STAR CHRYSLER DODGE HAS THE WORST SERVICE DEPARTMENT IV'E EVER EXPERIENCE!!!!!! DON'T TAKE YOU VEHICLE UNLESS YOUR WILLING TO WAIT FOR THE TOMORROW THAT NEVER COMES!!!!!

Hey my name is Marcus I am a Salesman at Star jeep and I try to make all my customers feel as if we are one team. Working towards one goal and that's your happiness. If you have any questions on buying a new vehicle or used I am here to help. Come in and ask for me.

I was accompanying my lovely GF and her dad today and Zee, alongside his co workers was phenomenal. Felt as if I was buying a car myself, the atmosphere was harmonic, truthful, and welcoming. When I decide to change cars, Star Chrysler Jeep Dodge Ram will definitely be my go to. And oh make sure to ask for Zee!! Big Zee that is, he will definitely handle and assess all your needs and truthfully answer all your concerns!!

If I could give negative stars I would. Terrible service. Real shady dealers. Only tell you what you want to hear to get you to buy any car then take long to issue refunds. I wish I never came here. DO NOT go to this dealership!!!!!!!!!!!!

Ray torres was is awesome... extremely professional, honest, and knowledgeable.. i would return to him for my next purchase.. if your going to Star Jeep ask for Ray..

The service dept. is the worst. I took my 2015 dodge durango last year to get oil changed. a day later while i was driving on a road trip, a check engine light came up. I got out of the highway and saw oil leaking under the engine. i called roadside asst. where they told me i needed to wait 2 hours for a two truck to show up. right next to me there was a gas station. i took it to them they put the truck in the lift and showed me that whenever they replaced the oil filter, they left the old gasket and they new one in place causing gasket to break and leak oil. I paid them to repair it. also took them to the car wash to get the undercarriage clean. I went back to the dealer and spoke to the manager, who gave me so attitude. he suggested to bring the truck to look at it. i did but they didnt want to pay me back the money i spent fixing their mistake. dont bring your car there. stay away.