Qside Federal Credit Union Jamaica Ave, Queens Village

Very good customer service, thank you Sheryl

Sheryl was excellent throughout the entire process.

I have been to numerous banks in my lifetime and not once have I been to one where there is nobody at a front desk and I had to wait 15 minutes before anybody came to acknowledge there were people here waiting. After the slight acknowledgment she disappeared for another 20 minutes and counting at which some other person decided to ask if I needed help . These people are very unprofessional from the way they interact with customers to how they dress. How can a business let their employees conduct business like that is beyond me.

Really terrible experience with getting someone on the phone. I could never get anyone and press any 4-digit extension just to get someone. I would give a "0" for customer service if I could. I'm planning on visiting their branch to close my account because it's not worth my money.

I am a very patient person. I like to think I am pretty understanding as well. This place tests my limits to the maximum. They never answer their phones. Forget trying to get any real help through email either. Either they provided me with a phantom email, or the person behind the keyboard could care less. It is very inconvenient to bank here, so I have been slowly moving my funds out of this credit union and placing them In Nassau Educators FCU. Check them out, they are amazing. Also, their banking hours are terrible for people that actually have work. They have banking hours from the 1950's. If you ever actually need anything done, you have to go there in person. All of it is just a very inconvenient experience.

The ABSOLUTE Worst Bank ever today was the last straw for me. I traveled all the way from the Bronx to get money because today is their late day when I got there it was closed. The sign on the door read Bank will be closed today at 2pm do to annual staff meeting. My thing is why would they do this on their only late day and when was they going to inform or even communicate that with their customers. I can go on but I will end it here they don’t even deserve a star. Terrible all across the board I don’t even know how they are still in business.

I really love doing business with Qside Federal Credit Union. Just recently took out a loan and am very impressed with their financial services. Jorge provided exceptional support in helping me with my loan.

They never answer their phones but are wonderful when your there in person

I’ve never had such a hard time getting in contact with a company. The worst customer service when it comes to picking up the phone, website is from 15 years ago and has no built in ability to create a username for you account. If you could give negative stars, I would.

Its CLEAR, the consensus is, QSide needs to add to their Staff, and Improvement to Telephone & Electronic Communications should be Of Concern to the BOARD OF DIRECTORS. The Services offered are 1 of the Best amongst Credit Unions. Their Loan procedures, are swift and payroll deductible, as many more services are , for our Union. HOWEVER, you have to be able to get thru to those various departments... which is a HUGE concern