Standard Mortgage Corporation Ryan St, Lake Charles

My home flooded recently and I needed Standard Mortgage to endorse my FEMA check. I called customer service for 5 days and never spoke to a person. I left multiple messages and/or stayed on hold up to an hour. No one ever answered or responded. I finally selected the new loan option and Tricia Mier answered. I told her I had an existing loan but the customer service department was not responding. She solved my problem within 30 minutes. She was polite, professional and caring. She recognized that I had flooded and needed some help. Standard Mortgage needs to promote Tricia to President and correct their terrible customer service problems.

Tricia at Standard Mortgage did a fantastic job during our recent transaction of selling and buying a home. The problem we have is with the person and or people in charge of the loan documents. They were screwed up in more ways than one should be allowed. Even long after the closing we are still dealing with a major challenge. And then to be told sorry we feel bad, is no conciliation. Again, Mrs. Tricia is wonderful.

Tricia Mire was great to work with and kept me informed every step of the way. She knows her stuff! We did run into a snag with the underwriter right before closing and she worked hard to remedy the issue. We closed on schedule and on time with no surprises! I highly recommend working with Tricia and Standard Mortgage!

I wanted to give a huge shout out to Tricia Mire, she was my loan officer for a post divorce refinance. I thought it was gonna be a really simple refinance that would be done in a couple weeks, boy was I wrong, we ran into all types of obstacles one after the other. I had never done a refinance by myself either (which made her job even tougher), but she never quit trying to find ways to make this happen for me, she worked with me on answering all of my questions, no matter how simple they were. To say I'm satisfied with the service I received from her and standard mortgage would be a huge understatement. She went above and beyond any expectations I had, even when I thought about giving up, she kept looking for ways to make this refinance happen. I closed last Friday on June 14, the refinance process started back on Feb 14 (4mos), I can't express my appreciation enough for everything that Tricia and Standard Mortgage did for me. Thank y'all for everything.

Service with Clint Bailey at Standard Mortgage was nothing short of exceptional! We were first time homebuyers and he walked us through every step of the process and went the extra mile to make our experience one we felt good and confident about. Speaking with other first-time homebuyers about their experience with other lenders, we truly feel so thankful that we were referred to Clint-the service and guidance we received seems to be quite unique and above average! If you’re looking for a knowledgeable lender and exemplary customer service, Standard Mortgage is the company to call!

Entering into a Mortgage contract with Standard Mortgage was seamless. I had not done this is 35 years much less on my own so my apprehension levels were high. They supported and guided me through the process giving me the confidence I needed to reduce my stress level. Even what I considered the unimportant questions on my part were answered immediately. I highly recommend them.

Tricia Mire is the best i have ever delt with when it comes to customer support. she was always checking on me during the process and even followed up just to see if i had any questions or concerns after i closed. she made the whole process very easy on my part, thanks for everything

Chad Gulledge was always on top of everything and the whole process was seamless from start to finish. I would highly recommend Standard Mortgage and Chad for anyone looking to obtain a mortgage or refinance.

My entire re-finance was done and over in a week or 10 days. I did my part, Standard Mortgage did their part and it was a totally non-stressful experience.

They beat the competition on rate and closing costs with their first offer. I had others offer to meet their offer after I told them that they were to high.