SRP Federal Credit Union Washington Rd, Thomson

Charmaine Finch was absolutely useless in helping me. She told me to come into the branch with identification documents, just to tell me that my PASSPORT couldn't be used in place of an I.D.. The poor lady looked like she didn't even know what a passport was. A federal identification document Charmaine, just so you know for the future

Charmaine Finch was incredibly unhelpful. She absolutely doesn't care about customers or customer service. She is literally there to just clock in and clock out

This review is focused towards whoever runs this particular branch. So they aren’t letting anyone inside the building and I want to know why that is. Other banks are doing social distancing and masks and making it work. So if masks and social distancing works, why can’t you let some people inside? I’m just confused on what the problem is. I took my banking business elsewhere and you should too. This is absolute absurdity at its finest. Paranoia has set in.

Poor service. Its during a tough time during a pandemic, but if there is not enough employees to conduct business transactions and you are told to come back and come back, then why even be open. On the other hand customer service was okay, they will cut you off even over talk you, which I recorded just needs a better setup during these difficult times to handle day to day business instead of just sending customers away. Wasn't even made aware I needed to make an appointment until my 3rd time coming to the Thomson Branch.. Try Bel air rd or Richmond county, they have more people to help.

The branch manager is completely rude and took up no time when I was trying to explain my issue because he was in a rush to leave. Absolutely no help at all and my own bake wouldn’t cash a check or make some of the funds available. When I threatened to take my account elsewhere he acted like he didn’t care at all. What a sorry manager of a financial intuition.

I love their customer services; very welcoming. The only thing I'm confused on is why you can't deposit at the ATM? This may be able to happen at other branches, but the one in Thomson GA you can't. Somethimes I don't want to go to the window or wait til it opens.

Branch manager is extremely helpful and customer focused. You could not find a better managed branch not friendlier, courteous staff. Let them help you with your financial needs!!

Would rank this branch higher if they had an atm that allowed for cash deposits rather than having to go to evans.

Very nice staff. Everyone is very welcoming and makes you feel like you are a top priority.

Really enjoy banking with SRP! Especially Mr Glenn and his team!