Southtowne Mitsubishi S State St, Sandy

Very straight up sales associate! Spoke with lilo and He was able to make a vehicle come down to the price I was working with. No pressure and.overall very pleasant experience!! Highly recommended Thank you Karl Malone used cars outlet!!

DO NOT WORK WITH THIS COMPANY! BIGGEST WASTE OF TIME AND VERY RUDE The salesman and managers at Karl Malone Mitsubishi were such a waste of time. We were very upfront about how much we wanted to spend. Sale rep didn’t seem to pay attention to this at all. None of the vehicles had prices displayed, so we trusted the salesman when he said that the first car that we test drove would work within our budget. When test driving the car, just about every light came on. They promised those would all be fixed and we should start signing the papers. We did not feel comfortable with this so we said we wanted it to be diagnosed before signing. They agreed and came back and said transmission was bad. Then they had us test drive a lot nicer of a car. They said we can make this work with the monthly payment requested. They went back to talk to manager and came back almost tripled what we had very clearly stated with monthly payments. Sells rep then found another car at another dealership and stated once again this one would absolutely work with payments. We drove to another dealership and return back to Karl Malone Mitsubishi and he went back to talk to manger and we he came back yet again it was double than what we could afford. We had wasted about 4 hours at this point so we decided to come back the next day. I found a car online at another dealership, so they said they would pick it up and we could come look at it. Test drove it and loved the car. When we went in to sign all of the papers, we found out they had added $2,000 to the price -they said it was a shop fee. This was not discussed upfront. We stated we didn’t want to sign, so the salesman Bobby came back and said they would add $2,000 more on the trade in. We agreed since this would actually lower our monthly payments. After we signed all of the paperwork and put down $2,000, they told us that they needed to send the car through the shop, and they couldn’t fit it in for 2 days. The entire time we were there they had been saying we would be taking the car home that day, and now it was 2 more days. After waiting the two days they promised, we didn’t get a call. We called them several times and they were not returning our calls. Finally, late that night they called and said that the bank would not approve the interest rate we had discussed, and the monthly payment would be about $100 more than what we agreed on. We finally said no, and asked for a refund on our down payment. The sells rep then became very rude, asking why we would want our money back. When we told him the monthly payment would be too high, he refused to tell us how to get our money back. We asked to speak with a manager - the manager said he would see what had happened with the bank and call us back. We never received a call back. We had to go to the dealership and speak with receptionist for a refund. We ended up talking with our bank to see why they wouldn’t approve a lower rate. The bank said when the dealership sent the paper work over however the car was well over market value because of the $2,000 they added on. The dealership also only sent over info for one loan applicant and there were two of us that should have been on the loan. And they didn’t tell the bank that we were paying off trade-in. Since all of the information given to them was incorrect, the bank set a higher interest rate. At the end of the day I’m glad it didn’t go through. EVERYTHING THIS DEALERSHIP SAID WAS A LIE.

This car lot will give false expectations to get a sale. Sales rep told me I would have 30 days of repairs even when I didn't purchase a warranty, I assumed this was for safety issues. When I talked to sales rep after my brakes were bad after a purchase from 3 days of use they said that I can't expect what as promised because I should have known better with the price I paid.

I HATE car shopping. I HATE having to deal with salesmen and trying to find the right vehicle. That being said I would highly recommend Karl Malone Used Car Outlet if you are fortunate enough to work with Scott Christensen - he was able to put me at ease and help me find the perfect vehicle at a great price. The first time I actually enjoyed an experience like this - and I look forward to working with Scott and Karl Malone Used Car Outlet for my next vehicle purchase. VERY PLEASED!

I started looking at cars at 9 am. When I got to Karl Malone, CJ met us outside was very enthusiastic. I told him my budget and he stuck to that. He was the first salesman out of 10 that actually listened to what I said. I ended up buying a BMW from them. CJ was persistent in finding me a ride after hearing the horror story of my previous experiences not only with people but with the cars themselves. A few days later, I took my new baby into my family mechanic just to get it double checked out. (Have had cars break down on me one month after owning them.) My mechanic found a couple things that needed to be addressed. I took the BMW straight back to the dealership. Once again, CJ met me at front. I told him my concerns and he immediately brought it back to the Service Center. No hassle. No pushback. I love Karl Malone and will return if I ever need a new ride and will continue to recommend them.

Definitely the best first experience of buying a car ! First time buyer and Zach and David helped me out! Was more than happy to help me purchase my first car ! Definitely will go back

Salesman Lilo was very friendly and helpful. My experience buying my vehicle was the best I have encountered. They made you feel welcome but not pressured. Lilo was very professional and knowledgeable The GM James necaise also extended us with a warm welcome and wanted to make sure we satisfied with our visit which we were. I will definetly refer all my friends and family to this dealership for their next car purchase. Thenk you Matt WItbeck

The employees who helped me were Yoi, and Matt, they were nice and willing to help me find a new car. They helped me get a great deal, even if it was more expensive then I was hoping. The employees were a bit pushy when I was debating on whether to get the car or not. But my overall experience was great at Karl Malone.

I had an amazing experience here at Karl Malone. All of the sales people were so friendly and inviting which made the whole experience a lot more comfortable for me as a customer. I worked with Jordon and Kristy and We found the car i fell in love with and the entire process was so fast, they Worked their butts off and were very conscious of my time and didnt want to waste it. I will be a returning customer for years to come. Need a used car? Go to Karl Malone Used Car Outlet and they will hook you up!

My wife and I purchased a car from Karl Malone's Outlet last June. We realized that we didn't thank them for the wonderful experience they provided us -- THANK YOU to the entire team! We had two managers, John and AJ, provide us with first-class help. And over 9-months later, we still feel appreciated and taken care of. Shop for a car nowhere else! This is the place!