Southern Team Volkswagen Peters Creek Rd, Roanoke

Called this morning to get quote on an oil change, went to voicemail. Left all the info for a call back. No return call this afernoon. Called again, got 3 dfferent peoples voicemail, finally called back and told the person that anwered i just need to speak to someone to get a price. Gentleman was unable to help bc I have an audi but said Marie at the used sales area could help and he would transfer me, well low and behold ANOTHER voicemail. Nevermind First Team, I will check somewhere else

I had a WONDERFUL experience and walked away the proud owner of a new Jetta. Jason Garner is an AMAZING salesman and made the experience even better! He went above and beyond. I will definitely recommend him to anyone looking for a car! :)

I personally have never dealt with First Team before, but after coming there to buy my new vihicle, I was very impressed. My dealer did a great job in telling me the differences in the vehicles i was looking at, the Hundai Santa Fe and the Nissan Pathfinder. All of the pros and cons of each vehicle and the benefits that each vehicle offered were explained to me very well. On top of all of this, it's amazing that the dealership offeres what they do when you buy a new car. I get the free oil changes for the life of my ownership of the vehicle, free inspections, and if I keep all of the service work for my new Pathfinder at First team, they will warranty my engine for life as well. For all of this I highly reccommend Colby Fitzgerald as a salesperson and First Team as a dealership. AMAZING COMPANY to do business with.

Took my Jetta here to have a new clamp placed on my heater core. Once they did that they reattached my hoses under the hood back to the back of the heater core. $260 for those simplistic things. Since then, I have had an antifreeze leak from the hoses under my hood that only started once I left this location. I called and told them about it and was told that they would take a look at it, but I would still have to pay to have the leak fixed. I’ve had this car a year and this leak started the day I got it back from this service location. The leak is coming from where they connected my hoses back. I’m annoyed that I am expected to pay to have them fix something that only started once they laid their hands on it. Despite this, I need to have it fixed and no one works on Volkswagen where I live. When I tried to make an appointment to bring it back here they told me they were unable to do saturdays at all because they don’t do service on weekends. I’m a doctor and hardly ever have time off from the hospital. Saturday is my only day off. So on top of telling me I would have to pay to have something fixed that only started once they touched my car originally, they made zero effort to help get me in on any Saturday. This place needs a course is customer service.

Our experience with First Team Volkswagen was awesome! Steven Waskey was by far the best car sales man we have ever dealt with. When we went to the dealership we were just looking but of course planning on buying a vehicle soon. Steven was very knowledgeable and went over the 2014 VW Beetle with us thoroughly. He made the experience very enjoyable and easy! So happy with our purchase and we would recommend First Team Volkswagen anytime. Go see Steven Waskey! Thanks First Team!

little hectic dropping car off; runs great, steering is super, and tight. Worked with me on rental charges, service took little time and was very reasonably priced, would recommend

One of the guys in the parts department, John Willis, was especially kind and helpful. We are from out of town and needed help getting a part. He went above and beyond to help us find the part at our convenience. Thank you so much!!

I had been looking for a specific car to purchase so I came to 1 St Team to test drive it. The car did not have enough headroom for me. I am a large man. I was so disappointed. But my saleman, Duane Emerrick, introduced me to the new and larger Tiguan. Even though I had no intentions of buying an SUV, after test driving the new Tiguan, I was sold on this being the car for me. Thanks so much Duane! I love this car.

Dustin Clark was a pleasure to work with. He stayed with me through the process and talked through my options. No pressure...no hassle. Ask for Dustin

Our salesman Steven Waskey made our buying experience very enjoyable! ! He was patient, very knowledgeable and was willing to do whatever it took to make us happy!! We would definitely buy from Steven again!!