Blue Eagle Credit Union Williamson Rd, Roanoke

BECU is great! Me and my hubby had a high interest car loan that we needed refinanced and I had never stepped foot in a credit union before but thought I would explore all options. Becky at north market helped us tremendously. Our car loan interest rate was almost cut in half and we also were able to shorten the term and lower the payment. The whole loan process was easy peasy & I felt very comfortable with everything. Upon leaving Becky emailed me and informed me that she could start helping with our credit journey by getting us qualified for a mastercard as well. I thought thats great! Considering the low APR of 9% and assumed our limit would be minimal. Well I was wrong on that. Capital one recently approved us for our first card with a measly 300 buck limit and it was like fighting tooth and nail to get that approved!! BECU is putting their trust in us with a limit of nearly 9 times that amount! Overall I can say I am floored. My husband and I have a 2 year old and want to start our life and buy a home. We feel so much closer to that goal with BECU.

Tamara from Blue Eagle was a delight to work with! She actually listened to my story and worked with me to get me my dream car. Blue Eagle has earned another customer to add to their team!

I have been a member for years now have had over 8 loans with blue eagle and am current on the one i have now. i called blue eagle yesterday asking for assistance as a long time member and not only did they not help me i was also transferred to multiple people and nobody not a single person was willing to help me with the issue i was having one person even said no without even speaking to me. This was not only a terrible experience, but also terrible customer service to a long time member. i hope that this reaches Jeff Thompson the ceo because this was ridiculous.

Best place ever to bank! Becky is the bomb! She not only cares about your financial well being she cares about YOU! Her staff is fantastic! They always greet you with a smile and a willingness to help! I would recommend Becky and her staff to anyone!!!

I have had the pleasure of working with Tamara many times for various loans and other banking needs. She takes her time with her customers and goes above and beyond to ensure their financial needs are met ! So grateful for her and Blue Eagle !!!

Currently looking for a different financial institution. Blue Eagle has been nothing but a headache since I've opened my account 3 months ago. I've been charged fees that they refuse to reverse, even though transactions were not my fault/I had no control over. I live paycheck to paycheck, but BECU doesn't care. They'll charge me fees without batting an eye, then tell me "Sorry, there's nothing we can do even though you've done nothing wrong". The "corporate office" and call center is a joke, and I never receive follow up phone calls as promised. There's never a supervisor to assist, I always have to wait for a callback that never happens. There is no District Manager, or anyone higher up to speak with other than the incredibly unprofessional call center Manager. I was referred by a family friend, but I regret opening this account. I will NEVER recommend BECU to ANYONE. If I wanted problems with my financial institution every other week, I would have stayed with Wells Fargo. I expected so much more from a credit union, but I guess I'm just another number to them. Extremely disappointed.

They was very helpful and had at work on helping me with my situation. A special thanks to Tracy Terry she got the job done quickly and resolved. Thank you to all the team at blue eagle for all your help as a team effort. I will always be a blue eagle

I worked with Melissa and she was outstanding. She was very friendly and approachable. She worked quickly, offered options I hadn't considered, and kept me updated every step of the way.

Received another auto loan from the greatest credit union in the world. Its always an easy hassle free experience with friendly people. I would highly recommend them to any and everyone.

Every time I enter the building or even call I am treated very politely and respectfully. Bracket Butler has been one of the most helpful representative in your company she is always very helpful straightforward which I like. Every time I have business to tend to I call her directly. Thank you for all you do our family appreciate you