South Texas Federal Credit Union W Dove Ave, Mcallen

I have been a member for a while but their service seems to get worst and worst. As you walk in there’s is no one to welcome or help you the front end reps Were all talking amongst each other. I seating for over 15 min without being helped and another man walked in and sat down next to me at the same time with not being helped. A young lady passed right through us without even saying hi or question if we have been assisted, this girl was wearing WHITE SEE THROUGH PANTS. how unprofessional!!!!!!! I walked to the teller line and at first no one seem to be there to helped but another young girl from the back came with short curly hair very friendly and helped me with my online banking problem. No name tag so I could not see her name and did not ask! Turns out I was there longer waisting time when it could been solved faster and I tried calling but was not getting anyone on the phone ether. The young girls are not professional and do not care about there job, or your customers, not dress professionally and no makeup on and sometimes don t know that they doing.

I agree with the 1 star reviews. It's very difficult to get a hold of someone, I've just been hung up on by the system 3 times, the ladies are unprofessional, i could go on & on but i won't. I believe my 1 star review along with the others says a lot already!! Can't find who to talk to & express my dissatisfaction because service seems to be the same at all levels 🙄 If only someone cared enough then maybe issues would be solved but no one does so improvement seems to be out of reach I guess.

Went in to get issue resolved regarding my master card; girls were sitting together and gossiping. I asked for Janie to help me but was told she had just left for a 30 minute lunch but would return. I left and came back only to be told she had gone home ill (how convenient). Since I got upset, Daniela says she’ll take my info and try to help. She goes to a back office behind closed doors, comes back and says she wil be calling the company to straighten out the problem and then changes the whole story by saying she will pass info on to Janie. I feel she lied to me !!!!!

STFCU, Thank you so very much for all of your help in securing our loan for our new vehicle. The customer service is second to none. They always go above and beyond of our expectations. Rocio, our loan officer, was highly professional, knowledgeable and extremely accountable. She proved to me that she will look out for my best interests at all times. We highly recommend their services and will definitely do business with them again.

I refinanced a vehicle within the last 2 weeks via STFCU, and the experience was excellent. Jackelyn helped us in every step of the process. She was the epitome of professionalism with the highest degree of customer service. I am proud to be a member of this quality institution since 1997. Please, let them take care of all of your banking needs, they know what they are doing!

My family and I were affected by hurricane Hanna and we thought that we weren’t going to be able to fix the damages, but when we went to STFCU Mrs. Rosie Uc gave us the best customer service that we have ever received in any bank. She was so nice, professional, dedicated, understanding of our situation and she understood that we needed the loan as soon as possible. Mrs. Rosie Uc made the process of the loan so smooth that in less then a day our loan was approved. She answered all our questions from how we could apply for the loan, the signing process and how to make the payments. Mrs. Rosie is the best and we are definitely going back with her for any of our loan needs. If I could I would give her more than 5 stars, I really recommend Mrs. Rosie Uc from STFCU she’s the best.

I appreciate how I am always treated like a valued customer at this credit union. They make everyone that walks in feel this way. If you are are not getting this experience from your bank, it is time to look into this one.

I really enjoy the customer service and professionalism at South Texas FCU because they really care about anyone who walks in that door. I even overheard an agent helping out another client with step-by-step instructions on how to access their account online. That's what you expect from a place like this, and I'm glad to be in business with them! Thank you, Mr. Paz and all your staff for a wonderful experience every time!

They never answer the phone. Theres about 5 girls behind the counter doing nothing. You ask for a supervisor and they tell you she or he is not there. It's the only bank with the lobby closed. I thought we were all good now that we have vaccines. Terrible business!!

There never seems to be anybody available to pick up the phones. I have been trying to log on to my online to reset and no one answers. Went thru drive thru gave me a temp password that would expire in 15 mins and needed to have a computer on hand yeah right.