South Metro Federal Credit Union Old Carriage Ct, Shakopee

The worst of the worst. I was denied a membership account and line of credit.  I was told by the member services manager that I had charge off and collection accounts with ChexSystems. I ordered my consumer disclosure report after receiving the adverse action letter from the credit unon. It did not contain any of the information it stated was on my report. He simply fabricated this just to deny me membership. What is the purpose of ordering a consumer report if it does not contain any errors or point out any issues with it? The branch manager and manager of member services refused to meet with me to go through the consumer disclosure report received and validate what he said was on my consumer report. If they really wanted to earn my business, they would have set up a time to meet with me to go through the report and point out what is wrong with it. This is how I would know what needs to be fixed or made better, if anything. I felt the discrimination. Be aware that this particular financial institution does not value customers and treat everyone equally. Don’t believe the hype.

This particular credit union is a phony and a fraud. It is good that there are none others like it. A membership was applied for and was denied. It falsely claimed that I was on ChexSystems when I wasn't. The report received from ChexSystems was presented to the branch manager who refused to review it and tell me what is wrong with it. The so-called banker that I worked with was obviously inexperienced and did not know how most other financial institutions operate. I am glad that there are an infinite number of financial institutions to choose from. One person and one financial institution neither represent nor speak for all persons and all financial institutions. It is good that many other banks and credit unions do not use and rely on ChexSystems. The banker and branch manger exhibited bias. This is why they looked for something to hold me back and prevent me from becoming a member and getting the products desired. This particular financial institution may be reported for violation of the fair banking standards. Before choosing where to bank, it is advised that one thoroughly research the financial institution before going to it and giving out personal information.

Friendly and understanding staff. I feel they treat you like a person and not a number. Happy so far with their service. 🤩

I read the 2 very grevious reviews below. I am not surprised after my own experiences years ago with the branch at the casino. It must be there bias do to the natives that cant balance a bag of Penny's and cant get there own currency or police force. It's a joke..

Friendly and courteous staff. A real breath of fresh air to the banking world

Everyone is friendly and patient with my questions. I know more about my money now.

The atms are ALWAYS out of service