South Carolina Federal Credit Union Legrand Rd, Columbia

The message I sent corporate: "YOUR IT, APP AND CUSTOMER SERVICE IS THE WORSE! TRYING TO MAKE PAYMENT- PAY OFF PAYMENT- WHAT BANK CAN'T TAKE A PAYMENT??!! This is an unbelievable experience. I am 2 hours from a branch, I have spent the last hour trying to pay off my loan. Online, I had to ask it repeatedly to text or call me a number to verify me to make the payment. I finally receive the code and it said "payment amount exceeds the daily limit of an external transfer". Then, I tried calling in to pay by phone and they refused to take the payment BECAUSE THE CSR SAID I DID NOT SOUND LIKE A MAN! I verified my social, my account number, my DOB and my address and previous address flawlessly and she accused me of not being a man and said she would not take my payment that I would have to travel 2 hours to a branch to pay off my loan!!!! Your algorithm should be deciding my gender (Account #, SS#, DOB# Address, etc), not the assumptions and judgements of your CSRs. ALL OF THIS OVER MAKING A PAYMENT??!! SCFEDCU's archaic IT and customer service has been horrible for all 3 years. I want to pay-off ASAP and never deal with you again."

Great Credit Union. Cassandra was awesome. She was so helpful and thoroughly answered all of my questions. The process for my auto loan was so quick and painless it was unreal. Will definitely go to Cassandra for all of my banking needs going forward.

Sam Fanning helped me get my auto loan approved quickly and easily! Highly recommend doing business here.

Friendliest staff of any branch. Always goes above and beyond to be helpful. Very responsive to any questions or issues. My favorite bank ever!!!!!

Very Poor service!! Had to go into the branch twice and call the customer service line 3 times. The staff needs training on first call resolution. Added a checking account, was told my old card was linked to the account. Not!! Went In a second time for another card. Told me all was fine to use, NOT! Had to call and needed activation, then called another number. Hope it works this time. Poor SERVICE!!

The tellers and customer service reps are ALWAYS accommodating and friendly. I have been banking at SC Federal for 10 years and I have never received bad service. Thank you SC Federal for all your hard work ☺

The Customer Service at this Credit Union is Superb!! From my first encounter in 2017 until Present has been nothing less than Excellent!!

I refinanced an auto loan for a lower interest rate. The process was quick and easy. This will save me $$ .

This credit union was happy to hold my money for years, until I needed it earlier this year and withdrew all but a small balance. The account had been pretty much "dormant" for years, however when I withdrew the bulk of the money, I received a letter on July 21 (dated July 17 ) ... VERY SHORT NOTICE .stating it would be accessed a dormant fee or my funds transferred to the State (???) if I didn't make a deposit or withdrawal by July 25 (giving me only 2 business days after receiving the letter). So I closed my account. When I commented about the small window of opportunity, the CSR advised me, this was disclosed to me when I opened the account (some 20+ years ago) . Don't let your money sit, find someone else to invest it.

What an amazing hassle free refi. Denise is amazing