SIU Credit Union E 5th St, Metropolis

Helga: Thank you for your feedback, and we're sorry you've run into some problems with ATM availability at our branch. We have an ATM locator button listed at the bottom of every page on our website at www.siucu.org or from our mobile application where you can locate over 85,000 surcharge-free ATMs in the nation and skip those fees. If you'd like to bookmark it for future reference, the direct link is https://siucu.org/contact-locations/#atms . Thank you for your membership, and you can reach out to our call center with any questions at 618-457-3595.

Mr. Kent: Thank you for sharing, and you're right to track your account balances. If you ever see anything listed that you have a question about, please feel free to contact us at 618-457-3595.

We're sorry you had a bad experience. We recommend members always keep track of their accounts and read all correspondence to make sure there's no confusion as well. We also suggest that members periodically check to make sure they have up-to-date contact information listed on their accounts.

Our policy, like many financial institutions, states that if the account remains inactive for a set amount of time, then there would be a fee assessed. Once this time of inactivity was reached, these fees were assessed and the account was closed in September of 2019. This was shared by mail to your last known address on file, email and/or text, if you supplied us with that information. It was also shown on your quarterly statements, as well as our Disclosure statement you signed when the account was opened.

Mr. Davis: Thank you for reaching out. We channel all of our call volume through our Call Center, in order to best serve our members. Specific employees may not be available when you're requesting to speak with them. If needed, a call center representative can redirect your call after dialing 800-449-7301 or 618-457-3595.