Truist Hinkleville Rd, Paducah

Tried to do business with them. Could never get their banker Kaci to email me back on a simple question I had about the application. Tried again with no response so I tried a final time and realized I shouldn’t have to beg a lender to speak to me and went somewhere else.

Been with them for almost 10 years. Car loan and checking. Always been very good to me. Laura is one of the best! She is so sweet & genuine.

I have been a customer of BBT for many years - since the bank opened as Broadway Bank, then Area Bank, then BBT and now Truist here in Paducah, Kentucky. I enjoyed a very professional and friendly relationship with employees of BBT until approximately 2 years ago. Since that time, I have felt as though I am far too often treated with disdain and disrespect. Any attempt at resolution of a problem, in my experience, is met with a defensive and unprofessional attitude. If there is an issue that arises, they prefer to believe it is the fault of the bank's customers and never its management. Sadly, for this reason, I cannot recommend BBT/Truist, or at least not our local Paducah branch. I continue to try to make the banking relationship work, but may soon have to move on!!

DO NOT BANK HERE!! THEY STEAL YOUR MONEY AND BLAME IT ON YOU!! ABSOLUTELY HORRIBLE EXPERIENCES DEALING WITH THEM!!

Been with BB&T for year now. I'm biggest complaint is their business hours. Their business hours are not convenient. They don't even open on Saturday's. No issues with the employee's. Just their business hours.

I've always had good service from here and the person below is wrong about the hours and so is this page unfortunately. They are open Saturdays

Been with bbt for 7 years and love it. very personable and friendly staff.

Took forever to get served. No one said good morning. Seemed everyone was sad.