Simmons Bank Salem Rd, Conway

The staff here are usually helpful when you were able to go inside the bank, but the older women working here always seem to not enjoy their job. I’ve had issues in the past with the attitude of the workers, attitude coming out of seemingly nowhere. But, the few great bankers really hold this place together. I had problems today with the older woman working the window when trying to deposit a check for the first time. The date on my check was no longer valid, but unaware I still asked her to deposit it for me. She was in an okay mood, until the moment she saw the date on the check. Her tone became harsh and she started to ridicule me for it. I told her I didn’t know checks could expire, and that I was sorry. But she kept repeating herself on how absurd it was to even bring it in. I then asked her what I should do, and she SCOFFED at me, telling me to get it rewritten. I understand now I should have googled it before bringing the check in, but she should have not made me cry for something I was unaware of. She should have continued her act of being kind, and tell me that a check needs to be written within 6 months to cash. (By the way, SHE never told me that. I had to google it to find that out.) She was so unhelpful and rude, these kind of people should not be the face for your business.

The worst experience. I would choose the Simmons bank on Oak street versus Salem. Every time I have a problem with my debit card or account it’s always something. “Our machine is out of ribbon so we can’t make debit cards.” “The person that does accounts is gone for today.” Literally. I was out of a debit card for two weeks! I’m honestly thinking about switching banks overall. However, as far as customer service goes, Oak street for the win!

Always issues cashing a check, always issues having the account credited after cash deposits, and always sorry attitudes. Please fire everyone and start over using Oak Streets branch model. They are much friendlier and more willing to help.

Extremely dissatisfied. I brought in a bit of change and at first they completely denied me service. It was only $26 in mostly quarters. After asking several times to be exchanged, she finally took my money, whilst exclaiming how unhappy she was to do it. So I cancelled my account, got my change money, and I'll be happy to never set foot in this piece of garbage attitude bank ever again.

Every time I make a deposit through the ATM at this bank, it takes them all day to put it into my account. The first few times I did this my money was in my account by 8/9 am. Now they always give the excuse that they're under staffed and don't have time to check the ATM. Well I have things I need to get done which is why I deposit my money the day before otherwise I'd just hold my check and go to a different bank when I have time. Ridiculous.

I've been banking there for 15 years, and have done everything from checking and savings accounts to home loans. They've been consistently helpful and very friendly.

I hate that they don’t open Saturdays & that they close so early on weekdays. I’m considering closing my account. Very inconvenient :( I’m dissatisfy.

bank never answers there phone. i don't understand why they even put there number on the page if they aren't going to answer.

Great attitude by bank employees. Always friendly and helpful service.

Best people best bank in conway