Regions Bank Prince St, Conway

I have been using Regions for a few years. They have had mine and my husbands business, but it means nothing to them apparently. Don’t expect to get your money back if you try to dispute a charge with them. My husband and I had a charge for $25 on our account that was not us. My husband called after the charge was no longer pending to dispute the claim since it was showing his card was authorized. They told him that it would take a few days to get it taken care of…a couple weeks later and it’s still there. He calls again. They say that they have no record that he ever disputed the charge. They never even looked into it after he called. Then they tell him that it’s been too long for them to do anything about it now, UNLESS he can prove that it wasn’t him. How is he supposed to prove it??? It’s not like we have a receipt or anything OBVIOUSLY. Yes, we are lucky that it was “only” $25. But it’s about the principle. Someone didn’t do their job and properly look into the issue and now we’ve paid the cost. I will be switching to Arvest. Also, I got an email from them today about how to dispute a charge. What an absolute joke.

Worst bank location, ever. Their policies change depending on whether they feel like helping you or not, apparently. We have closed our accounts and we will not be returning.

I have always loved the convenience of regions with their many locations, but I especially love the convenience of this location. You can get to it straight from Kroger, and being near the round about means you almost never get stuck in traffic trying to make it to the bank on time. The staff is always friendly and helpful, and i personally have never had to wait very long for any service I needed. They are very straight forward and helpful when applying for different loans and cards through their bank.

The tellers know you by name They are very nice and friendly 😊

This bank needs to train their employees better. Seems as though they try to look for ways to NOT help the customer as opposed to HOW to help them. Go to another bank. Don’t waste your time.

my husband and i stopped into this branch to resolve a banking issue. the line inside was long as it was friday and payday. we were not looking forward to the wait. thankfully, we had the pleasure of working with troy ealy. he not only resolved our issue in a favorable manner but he was efficient and super friendly. personality goes a long way and troy has it. this branch is lucky to have him!

Unhelpful employees. I showed up ten minutes before closing time, only to be told I could not receive a certified check nor could I receive cash needed that day. Regions seems awfully willing to take my money, but their customer service is horrible. Bank elsewhere if possible.

Hate using this bank. Was accused of lying even when proved otherwise and was asked to pay a fee for cashing a check when I had an account with them. So glad to close put my account. Hope I never see Joshua again. Thankful I don't live here and have to see him anymore.

This is an awesome bank. So far it's been a great experience. The staff is super great and friendly.

Opening at 9 am may benefit bankers but certainly not customers.