Simmons Bank E Primrose St, Springfield

I have used this branch for over 5 years now since moving to town. Recently, they helped me tremendously when my online banking app locked me out. A young man sat on hold with customer service so that I wouldn’t have to. They told me it would be 24 hours before it would be unlocked. However within 10-15 minutes of leaving the bank, the young lady who had waited on me, called me directly and gave me the information I needed to finish unlocking my account. I was back into my online banking within minutes instead of the initial 24 hour period. Thanks y’all. Great job and so greatly appreciated!!!

These people were wonderful. I didn't open an account. I didn't do banking. But I was lost, sick, and so very tired. They lent me their phone to call a couple of people, so I could get help. They spent time with me on the GPS system on their phone. I left to go look for the address again. I came back, and they helped me yet again. Wonderfully kind staff! If I lived in Springfield, I would absolutely open an account there.

Mrs. Casey was very friendly and helpful. Assisted with a deposit done incorrectly to my account at a different branch in a different state. Took care of things and called me back personally to inform me that the funds have been made available.

Very very slow service at the drive thru , the teller wasn't friendly and messed up my transaction because he wasn't friendly enough to ask what I wanted.