Shelor Chevrolet Roanoke St, Christiansburg

Bart was awesome and got the part so I didn't have to wait until the next day to get my car back. I was thrilled with how quick and efficient the entire process was.

I would not recommend them for a sales experience. They gave me a written offer on my trade, and I told them I'd like to think about it. They said to take my time. When I came back, and told them I'd agree to their offer, they took the paper work and came back with a lower offer for my trade. I don't think that was a good way to do business.

The entire sales staff made this the best car buying experience in over 42 years we've ever had. No pressure tactics, cued in on our preferences and did their best to help us understand features, options, and capabilities. We know we could not have gotten a better car ANYWHERE for the price - and we absolutely love the car. Chevrolet, you make us proud to buy American! Special thanks to Jason Etzel, Josh Beavers, and Paul McKeag!

My wife and I stopped in this evening and 1 of the sales associates, helped us right away even though he was busy with another could couple he assured us that he would find another associate to help us and about that time Chad came inside from finishing with other customers and began helping us immediately and was very helpful. End result we test drove a 2018 Ford escape and while we liked it pretty much we decided to pray about it till Monday at which time I'm pretty certain that we will be buying that vehicle for my wife. Thanks a million Chad Luther.

From the moment we walked into Ford Motor Mile to the minute we drove off the lot with our brand new car, we were treated with the highest level of customer service we have experienced anywhere in a very long time. Brendan made us comfortable from the very beginning and treated us more like family than just another sale. We are very happy with our experience and will highly recommend both Ford Motor Mile and Brendan Howard to friends. Thank you for everything!

At first I had a horrible experience due to no communication. However Mike my service representative was fantastic. All I wanted was communication. He gave me that. Before him I was not gonna bring my cars back there. He changed that for me. Due to him being professional and courteous to me I will come back everytime. Thank you Mike!

Having been rudely treated at a dealership in the Charlotte,NC area, we started looking for a new truck in other places. After contacting several in NC, SC, TN, and Va., were traveling thru on a Friday night. My wife said we might as well stop at Shelor Ford and look at the truck that I had talked with the internet sales person (Neal Francis) about since it was late an they would be closed, (no sales pressure). We pulled into the lot at about 8:45 PM and were surprised to see several people still there. We looked at a truck and started to leave but tried the front door and went in. I was greeted very cheerfully by Dwight Funk, who is the sales manager at Shelor Ford and who told me that they were closed but he would stay as long as needed to serve a customer. We got a quote very fast an it was much better than any previous one that I had received. I made arrangements to return Saturday to purchase the truck as we had held Dwight up long enough. After continuing on to our destination I discovered that we had written the wrong stock # down and had priced a cheaper version of the truck that we wanted. When we returned Saturday all was worked out and we still got the better deal. As we were filling out the final paperwork with our salesman Joe Buchanan, who by the way is the most knowledgeable on the F-150 that I have ever seen, the sales manager Dwight came back in and stopped our paperwork process to inform us that he had found an additional rebate and to discard the already agreed to price and knock the additional rebate off. A lot of work, a great beyond the call of duty move as I just stated , we had already agreed on price. Do you honestly think that any other sales manager would have done that? I don't. I have been involved with the purchase of 11 new vehicle deals in my lifetime and I must say that this was the absolute best car deal experience that I have ever been a part of bar none. Shelor dealers are there to serve and serve they do. With many loaner vehicles on hand you won't be looking for a ride while yours is being serviced. Also every 1st oil change is free with another free one after each four as I understand it. All in all a great car buying experience for my wife and I. Charlie and Dee Robinson Gastonia, NC

This is possibly the worst experience I've ever had. I went back for a second time. What a huge mistake. Instead of trying to help you get into a vehicle they just have you wait and toss you around. After my first visit ending with failure I received a call stating they approved me for a vehicle so i waited all week until i was able to make it into the dealer only to have been put through the same misery all over. I WILL NOT return and I dont recommended wasting time here.

Brian is one of the best to work with at Shelor!

The customer service was very good my sales team were very professional and knew their stuff and it was a very pleasant non-stressful experience