Sharonview Federal Credit Union Fairview Rd, Simpsonville

Been a member for over 10 years and until recently unsatisfactory services. Be careful with online banking as it’s not accurate and the charge/balance posts are delayed. I might as well go back to the traditional ledger to track my spending! I need banking that I can trust and manage my balances by showing balance posts accurately. Not being able to manage my account has resulted in excessive and unnecessary fees. I also spoke to a rep who was more interested in getting me to see it his way then actually helping.

Tried getting a PIN for my card. Called one number and was told to call the other. Once calling that number I was told to go back to the first number. After pleading with someone from the first number to get me to where I needed to be, I was transfered, only to get hung up on. After going through the same thing again, I got to where I needed to be just to make me jump through MORE hoops, just to be told I couldn't get any help.

I have banked with Sharonview for 20+ years but am seriously considering moving to another credit union. The reason? Outright lying about charges they claimed I owed from a cash advance. TWICE! Ever since they switched to a 3rd-party credit card service, it's been nothing but hell. Unfortunately, all I've run into is pass-the-buck and roadblocks. Everyone there should be ashamed of themselves. They even admitted it was their fault and promised a letter IN WRITING correcting the issue, but in the middle of that, they switched credit card companies. Regrettably, I'm paying these false charges because I'm being harassed with letters, emails and phone calls on an almost daily basis and I have an impeccable credit record / score I'm not willing to jeopardize for the amount of money in dispute. Be forewarned!

I've banked at a lot of different banks, and credit unions over the years. However, Sharonview was the first credit union where I received the most excellent customer service. I recently opened an account there and the bankers were very kind and knowledgeable. They also gave me the option to refinance my car, or apply for a credit card if I wanted to. I've already recommended to my family, and friends that they bank there as well. I'm gland I chose to switch my accounts from Wells Fargo to Sharonview Federal Credit Union!

Mrs. Jennifer Lemberger has show great compassion for my son and I as we walked in to Sharonview. She welcomed us with open arms and taught my son a few things about his first checking and savings account! And inevitably got me to refinance my car with Sharonview. Which is something I've vowed not to do. She made it easy and I would not want to go anywhere else. Thank you so much Mrs Jen! Ur absolutely a joy!

I love the products offered by the bank but recently their availability has become severely limited even after the development of the Covid-19 vaccine. It's really concerning why they haven't resumed normal office operational hours to cater to those who work normal 9-5 jobs. Some customers still use cash and oppose the digital revolution that's encroaching on the world, all this raises serious security concerns for me. It would be fine if the bank let you set your own ATM withdraw limit but, this is not the case. I'm seriously considering moving to another bank.

Poor customer service. Went into credit union yesterday to open an account, waited several minutes for someone to greet us, then said make an appointment for some other day. I wanted to open a money market account, they gave us no info on this type of account. So we made an appointment. Came back the next day an started telling us all of the accounts that we would need to open to get the best rate. Broke up two days fort nothing

I had a mortgage consultation with Bridget Raines this morning and she was basically a no show. No phone call, nothing. I am not sure if it was a communication problem or what. They never communicated to me about no in person consultations. Jennifer (jen) greeted us at the door, she tried to email and call several people and definitely went above and beyond. Sharonview, she is a asset to your company. If it wasn't for her, I would be taking my business elsewhere. I now want to see about a car refinance through her branch, as well as a mortgage financing.

Go to another credit union . My account shows negative even when I have money in it . Their posting time doesn’t add up or make sense . After a certain point at night you can’t access your accounts online for 20-30 minutes .

Paid on Visa for my son & it was applied to a different account. This has happened before. I had the statement & check. I hope I can handle tomorrow by phone & not drive back to Simpsonville. 😕