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SESLOC Federal Credit Union E Grand Ave, Arroyo Grande

3.7
(10)Loan Agency
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1399 E Grand Ave, Arroyo Grande, CA 93420, United States

+1 805-543-1816

http://www.sesloc.org/

  • SaturdayClosed
  • SundayClosed
  • Monday10AM–5PM
  • Tuesday10AM–5PM
  • Wednesday10AM–5PM
  • Thursday10AM–5PM
  • Friday10AM–5PM
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    Reviews

    3.7/5.010 Reviews

    A

    Austin Schmidt
    5

    Went in to make some simple changes to my account, walk in with no appointment, and Jared helped me within 5 min. He was very personable and informed me of all the amazing perks and rewards with their checking accounts, no fees ( which I'm currently paying $12 a month at Wells Fargo), cellphone insurance (AT NO COST!), identity theft..... it earns reward points and More!!! He was very passionate about their credit union and explained how they are there for their customers and not for profit. I had an amazing experience and will be sending all my friends and family to see Jared in SLO!!!

    Response from the owner

    Thank you for the kind review, Austin — We're so glad we could help!

    j

    judith benedict
    5

    Everyone should be in a credit union. You get better service and they can do anything a bank does.

    Response from the owner

    Thank you for the kind review, Judith, we're so happy to have you as a member!

    S

    Sheehan Bailey-Schmidt
    5

    Jared Maxwell was a tremendous help. He went through every detail there was to go through with me. I really felt like I got the help I needed. Thank you very much Jared. Outstanding customer service.

    Response from the owner

    Hi, Sheehan — thank you for the kind review, we're so happy we could help!

    J

    Justin Quinn
    1

    Went into my local branch today to open a simple savings account. I stood in the lobby got a couple minutes, the lady behind the new account desk didn’t acknowledge me. Finally I approached her desk. I was immediately informed I had to “sign in”, no hello, no welcome to SESLOC, just “You have to sign in”. I signed in and the video prompter indicated that no one was ahead of me. The lady behind the desk came out and grilled me about my proper documentation to open an account then stated I had to wait in the lobby even though she wasn’t helping anyone. I sat down and waited for about 5 minutes until another lady came out and said as a courtesy she was letting me know that I was going to have to wait because I didn’t have an appointment. I told her the video prompter indicated no one was ahead of me, to which she replied I needed to wait until the people who made appointments were done. Still no “hello” just “you’ll have to wait”. I got up to leave, looked around, saw two account employees and only one other person in the lobby. Very frustrating experience!!!😟

    Response from the owner

    Hi, Justin — thank you for your feedback. We’re sorry to hear you had this experience at our branch and are looking into it. Please call us at (805) 543-1816 with more details as your feedback will help us improve member service.

    D

    David Hall
    5

    I switched all my banking over to them, positive people, good customer service and growing service offerings. Deyanira Garcia has been a blessing to work with. Actually remembered me, helped navigate the loan process and added a human level to a transaction. Will continue banking here!

    R

    Rita Harrigan
    5

    I have been a Member of Sesloc over 20 years ! Their Member Representatives are Excellent !! Several times now I have been waited on by Representative Jean Hollet. They are Lucky to have this lady working for them !! Jean is Very Professional, Courteous and Patient with us Senior Citizens. This is an Excellent employee !! Treat her well Sesloc !! 5 STARS all around !!

    Response from the owner

    Thank you for the kind review, Rita, we're so glad to have you as a member!

    s

    spongefan19
    5

    These guys financed my first car, came in every month and saw Christina every time. She's without a doubt one of the most knowledgeable tellers I've ever dealt with. She's always got a smile on her face and she's always willing to go the extra mile! So satisfied with this branch. 10/10 would recommend.

    Response from the owner

    Thank you! Glad to have you as a member!

    C

    Carolyn Levesque
    1

    The staff at my local branch are great, but today when I looked at my accounts on their website I was aghast! My mortgage had disappeared - zero balance, and instead I had a huge "overdraft" for the amt the mortgage should have been. I went into the local branch and was told I should go online and "rename" my accounts so that they were correct. I told them the problem needed to be solved where it was created - their web site.

    T

    Tyler W
    1

    First off I’ve banked with Sesloc for years and I needed a check cashed from my insurance to a pay a repair shop and pretty much made me feel like I was trying to get over on them. They wouldn’t honor it and was no help at all. Seriously considering switching banks.

    Response from the owner

    Hi Tyler -- Sorry we were unable to provide this service in branch. Please call us at (805) 543-1816 so we can review the situation in detail.

    H

    Hortencia Herrera
    5

    6-4-19 after our very bad experience at the San Luis Obispo office.that there manager (Michael)didn't give us the time of day.to my husband Victor Herrera and my self.that we felt discriminated against.We drove to there office in Arroyo Grande and what a difference wow night and day.we signed in we were asked what we needed.and asked for someone that spoked spanish for my husband.they said of course one of there teller spoke spanish.we were helped by her very nice answered all our questions.teller said she was new there.we thanked her and God for her. I am a US citizen but my husband is not he doesn't understand english.but we are in a country that is full of Spanish speaking people hard working and save there money in bank's.come on get bilingual personal.what happened to us in there office in San Luis Obispo office is sad and bad but it's there management.look into it CEO seriously. Hortencia Herrera

    Response from the owner

    Hi Hortencia, thank you for this honest review. We sincerely apologize for the varying level of service you received at different branches. Please feel free to contact us at (805) 543-1816 with more information over a secure phone call, in which case we will further investigate this situation. We're glad to hear you had great service at our Arroyo Grande branch and that you were helped by a Spanish speaking employee. This feedback is helpful as we continuously work to improve the member experience, which includes increasing the number of bilingual employees. Thank you!

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    FAQs

    • 1. How to Contact SESLOC Federal Credit Union?

      You can get in touch with them at +1 805-543-1816 or go to their website and submit the request form.
    • 3. How to Get a Loan from SESLOC Federal Credit Union?

      To apply for loans from SESLOC Federal Credit Union, you can submit the request form on their website or go and visit the store. You are likely to go there with your vehicle when getting auto title loans. Visit our website to get further info about online title loans.
    • 5. What to Do When I Could Not Repay My Loan?

      Loan defaults can lead to lawsuits and damaged credit scores. Contact your lender if you have difficulty repaying the loan.
    • 2. How Can I Get to SESLOC Federal Credit Union?

      You can find the store at 1399 E Grand Ave, Arroyo Grande, CA 93420, United States. Open a Maps app and get driving direction to SESLOC Federal Credit Union.
    • 4. Is SESLOC Federal Credit Union an Agency or a Lender?

      SESLOC Federal Credit Union is a Credit union helping you solve your financial problems. Click on to get online personal loans for financial emergency.
    • 6. Does SESLOC Federal Credit Union Offer Loans for People Who Have Bad Credit?

      Yes. You are likely get loans with SESLOC Federal Credit Union even with bad credit. It is also available to get online installment loans for bad credit with bad credit via our website. You can also learn more about a personal installment loan on our website!