Self-Help Federal Credit Union H St, Bakersfield

Thank you for taking the time to leave us this review. We are glad that you have had positive experiences with our staff. We take all feedback seriously and actively work to make sure every customer has a great experience. We look forward to serving you again in the future.

Leelia, we are extremely sorry to hear about this, and even more sorry to disappoint a member. We value your feedback and will work to make sure no member has a similar experience going forward.

Anthony, thank you for being a long time member of Self-Help. We are sorry to hear that you have had difficulty getting in contact with our member services team. Our team has been working hard to handle the influx of calls as less people are going into the branches because of the current environment. In addition to our member services team, many transactions can be done using our mobile app or our online banking.

Thank you very much for taking the time to give us this feedback. In an effort to give better customer service, we have tried to centralize our call center specialists to one number. The specialists sit in different locations, but the phone queue is routed to the next available specialist. By having one person in one branch, you could have a situation where one member is having a problem that needs quite a bit of attention, and you could then be on hold for even longer wait times, if you were calling in to the Bakersfield branch. Unfortunately, there is no perfect solution here. We apologize that the wait times have been long. Have you tried signing up for online and/or mobile banking? Depending on the reasons you are calling the 877 number, you may find that you are able to address your request within minutes on our app.

If you find our staff was less than helpful, please be sure to let the branch manager know. Or you can visit the website and send us and email with details of your issue and we'll be sure to give you the service that you need.

Thank you Gabriela! Be sure to let us know how we can continue to provide excellent service.

Unfortunately, we don't have plans to make Saturday services available.

Thanks Kevin! We appreciate your vote of confidence.

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We value your feedback and will work to make sure no member has a similar experience going forward.