Selene Finance Richmond Ave, Houston

I wish to God I could get away from this terrible company. They won't let you speak to a manager, the women are the worst -- poor attitudes, it's a small call center with folks that rip you off. Hey Jason, maybe someone will start a class action. I used to complain about Flagstar and I thought no one was listening until they got sued. Why are they the finance company when Chase holds the mortgages????!!!

Very shady practices. Do your research on these people. Make sure to tape any conversations you can and keep all of your documents handy. We were offered and paid for a payoff and they reported a foreclosure, then "Fixed" the problem and reported "Paid for less than full balance" I was told by a Ms. Nieves Justice there would be no credit ramifications. WRONG!! We have had to spend hours disputing this through the credit bureau and now are seeking legal help. Would not recommend.

Worst mortgage company and customer service I have ever had! They harass you EVERYDAY after the 15th with 3 calls a DAY if you're late even after you inform them it will be late; Completely unnecessary and adds unwarranted , additional pressure to the clients! Why would a company do this just because it is policy?ABSURD!

Poor customer service, and irresponsible accounting. We have never been late, and have paid months in advance. We paid a large sum once - with a portion to be the normal monthly payment and a larger portion to be applied to principal. They applied ALL to principal - had we not be paying months in advance, we would have been charged late fees due to their inability to read/follow directions on their own mail in slip.

At 10Am central on a Monday, when calling, it still says the company is closed and opens at 8am central.

Escrow problems! Bank of America sold mortgages to Selene Finance. Selene Finance in return kicked the families out in the streets! Mostly Veterans! No communication what so ever, poor customer service. Get a Lawyer! Your about to loose your home or all ready have you just don't see it! Google... Selene Finance complaints. You will find your answers! Piss poor company!

You have the worst website design on earth it is terrible, your customer service is terrible, your password policies are terrible. God have mercy I would pay to switch mortgage companies you are the absolute worse. Please sell my mortgage to a competent company so I can never deal with you again.

I can not believe this company is still in business. Customer service is horrible!!! To get anything from them can literally take weeks, just to get a respond . I started my refinancing just because I could not deal with them anymore! Stay away from Selene Finance!

Working as an agent representing a buyer on a foreclosed home I can honestly say these are some of the worst people we have ever worked with. They send contract addendums making demands of a buyer that are BARELY legal ( charging $ 100 a day if closing is delayed, refusing to return EM etc) and appear to be a ruthless and wholly unethical business. Avoid at all costs

Selene sits on dilapidated/upside-down properties because they refuse to take the loss, even though these properties will NEVER sell for what is owed on them. These properties are not maintained and lower the property values surrounding them. Very poor business model and I feel badly for any investor/partner in the business.