SELCO Community Credit Union W 11th Ave, Eugene

I stopped by this location while I was in Eugene around 2pm, an hour drive from home, to get a replacement card since there's been issues getting mail from this bank. Instead of being treated like a member of this bank or community, I was talked down to by the WORST drive-thru teller. I pull up to the screen only to be ignored by someone who could see I was waiting to be helped on her screen and through the giant window she was standing in front of. Upon waiting a fair amount of time, I hit the call button and instead of "how may I help you today?" I was sharply asked "do you have a question?"....Well, yes, actually I do....how did you EVER get a job that requires customer service? I'm not upset that I was told I had to come inside to receive services, it was that I've been banking with Selco since 2005-ish and I got 100% s*** on by someone who didn't even try. Maybe it's time to shop around for a new bank. Avoid this location if possible.

5 star review revised. See edit at end: Thank you, Emily Chapman and team for going above and beyond to help me with a complicated transfer! I was impressed by their willingness to spend time and energy on someone who doesn’t have an account with them (YET!). As Emily was helping me, I got the impression that we truly were tapping into a community network (communicating with a partner branch on the East Coast), and that network had my back, and isn’t that what Credit Unions are all about? I’ll be a member here as soon as possible. Edit: after months with this institution I am appalled by their mobile app and remote customer service. If you're not able to immediately walk into a branch for service, don't bother with this credit union. I am lucky I'm not broke right now. Will be switching to another bank or union as soon as possible.

HORRIBLE. Not ADA compliant for members with visual impairments. They'll also hold checks for 3 weeks. I'm unable to use online banking so I rely on calling into the branch to make transactions. They make it a horrible experience. Call in five or six times after waiting on hold for 30 minutes each time, then they hang up on you. The worst bank ever.

Worst credit union I’ve ever been involved with not only they lie And refused to pay me the money that Is owed to me As soon as I get my money I will be closing all my accounts and will not recommend this credit union to anybody

With Selco CU at downtown Eugene, the experience was weird and inconsistent. My annual income, credit score and loan amount requested along with my other revolving debts fell below their income to debt ratio but they still will not approve my loan request. As soon as the loan officer pulled my credit file, he said I was among their A+ rated customers and that I am more likely to be approved. 72 hrs later instead of 24, another loan officer called to inform me that my request was rejected because of high income to debt ratio. I wish they were at least straight forward and consistent, I wouldn't have wasted my time and credit point.

My vehicle was repossessed after 35 days. I was late on making payments due to covid-19 struggles. I made a payment covering the late funds but was told my car would be repossessed. I was told my $426 payment was already accepted into the loan and would be shown after I refinanced with a different credit union. Two months later today, I received a check from selco for that total amount. Neisha Jendrisak, whom was in charge of dealing with the issue was extremely unprofessional. Never finance from this credit union. Trash human beings.

Selco is my favorite credit union.

They're taking their time to listen to old people

VERY VERY RUDE AND EXTREMELY UNPROFFESSIONAL. Bothe people we dealt with were awful! Would give them minus stars if I could.

Nice coworkers. The atm is always broken though.