SEFCU Wolf Rd, Colonie

Most corrupt bank I've ever worked with. Absolutely horrible how they treat their members. Do NOT open an account with SEFCU...it is a mistake.

Not my regular branch. Ours was closed. The atm out of order and the drive thru was a nightmare. I can't think of why I would come to the this location again in the future. I just left.

I had questions regarding my accounts and I was helped by Jaclyn at the Wolf Road Branch. Jaclyn was not only patient with me and my needs but I could also tell that she cared about providing an overall great customer experience. Refreshing to see someone that takes pride in her job. Bravo, Jaclyn!!!

Very slow drive through. Been waiting 25 minutes and moved 2 car spaces. I wrote the above 2 years ago and sadly they haven’t gotten any better. Still a 30 minute wait for the drive thru.

This is the slowest branch I've ever been to. More than 25 minutes just waiting in the drive up. No one apologizes and says "So sorry for your wait," no one is friendly enough that you feel waiting so long wasn't so bad. They clearly need a manager who wants their employees to be better trained in customer service.

Likes MANY others before me have said, very VERY slow drive-thru lines. You'd think it was run by the Sloths from Zootopia. Seriously sad service.

Two days in a row waited over 45 minutes in drive thru-line. Rediculous! Yes Covid is real, but we need our banks to be open and available to use.

Friendly, efficient staff make banking here a breeze. Love the online banking, although I would suggest two changes to accommodate customers during service interruptions : 1) include an expected time for services to be restored in notifications and website messages. 2) Extend the 5 pm deadline to post payments to accommodate customers.

SEFCU has great customer service and addresses concerns efficiently. They were a great help when someone stole my account information, they protected my account and helped me recover from the loss!

The worst banking experience I have ever had. The call center and process are insane. The have made so many miss steps and been completely rude thru the process.