KeyBank Wolf Rd, Colonie

Teller asked me about the local schools lol super nice helpful and friendly. One of the best locations for quick easy service and I am generally not a huge fan of banks

I cannot say enough about the quality of the personnel, at this location. They address me by my first name when I walk in. (And there has been a few staff changes, in my limited amount of time as a customer) Always friendly, and helpful too the upmost. Never had a problem that could not be resolved on the spot. Would like too acknowledge Jodie, and Nicole particularly for their outstanding service. (Although Nicole moved on .... head teller position at another branch, which I was told was a promotion and rightfully so) Jodie has been nothing short of stellar as well. Always there too help me. And gets the situation handled. Be proud of your people at this location. They are Top Notch period. I’ve enjoyed doing business with them and your bank 👍

I had a great experience with my numerous appointments with Jodi Sherman. She answered all my questions and explained everything in great detail. I’m very pleased with the service and level of professionalism that Jodi provided. I would highly recommend key bank.

Working with Dexter Jones was a pleasure. Very professional and knowledgeable. I made an appointment a week ago to open a new account and apply for a loan and was happy to see their protocols for dealing with social distancing due to Covid virus. Dexter has continued to be very helpful throughout. I would not hesitate to work with him again.

#WorstDriveThru multiple times a customer arriving after me gets service from the drive thru before me and leaves before me! had to advise them to clean the #FilthyTerminals! no answer to the call button! no carrier in the tube... waited 5 min before having to call them about it! UPDATE! 7/10 #WorstDriveThruEver same teller who can't understand English through the intercom and questioned my deposit! #NeverAgain! asked for it back and went to the Kimberly Square branch... perfectly professional, friendly, quick transaction there!!!

Doors are locked because of the pandemic. So one would think transaction speed would be at least a small consideration for the ridiculous amount of cars in the drive thru. Nope. If this was hospital then the drive thru is the morgue - we all died waiting in line.

Every time I go in there there’s usually four or five people Behind the counter, and maybe one person working. Without a doubt out of all the key banks I’ve been to in the area this is by far the worst managed bank. It happens to be the closest to me but I’ve considered switching banks simply because of this. Either need better staff or stricter management.

I had an appointment with Jodi Sherman Shultz. She is the best she is so professional and I had a wonderful experience with her. I highly recommend this bank for your financial matters.

❗🔴🚩UPDATE! 7/10🚩🔴❗ #WorstDriveThruEver same teller who can't understand English through the intercom and questioned my deposit! #NeverAgain! asked for it back and went to the Kimberly Square branch... perfectly professional, friendly, quick transaction there!!! (just in case u haven't read the update)

Just came thru the drive thru and had a young lady (blonde with glasses ) that was the teller .......amazing , helpful , very polite and she took time out of her day to simple write "have a great day 🙂 " on the envelope......that..... THAT is customer service with smile it's the small things some people dont appreciate , I hope this young lady keeps her positive, outgoing attitude she will Definitely go places kudos !!!!!