Securityplus Federal Credit Union W Northern Pkwy, Baltimore

Great service at the counter with tellers and other full services. Great managers to help in person

Impossible to transfer money into my account. Terrible customer service over the phone. Terrible rates, don't value customers, they make everything difficult. The banking app and website are horrible compared to the competition.

The worst bank ever. Business, products, and service are unsatisfactory. I don't know how they are even in business. I cannot find no benefit banking with Securityplus. They make everything difficult. I transferred all of my loans to another credit union who gave me a much better rate and operate like professionals. If you are considering Securityplus, 3 words of advise, Don't Do It.

I have no negative issues with this credit union. All services that I have engaged with has been absolutely professional, understanding and they will work with you.

The bank machine at this branch is always trash. Even this brand new one is slow , the screen locks and it tries to lock the card in the home. The bank machine has been down two days now.

I am absolutely annoyed with this credit union. Customer service reps don’t do what they say they are going to do. We opened a checking account a week ago online and still have no information regarding the account. Her info can’t be verified over the phone and the branches closed without notice to customers. The communication is terrible with this bank and we will be closing down our accounts.

Has to be the worst decision in my life dealing with this credit union I’ve opened a account in March I have yet to be able to put any money into the account I can’t set up debit card I called today talked to someone on the phone who informed me my card was blocked I go to the branch store they say oh nothing is wrong with you card needless to say I try to receive a payment from a customer and the account is frozen so here I am on a three day weekend with no money and they have the nerve to try and charge me 2 overdraft fees for transaction that didn’t even go through this has to be the worst experience I ever dealt with and when I talk to Human Resources of my job I’m going to recommend we find some one else to partner with

45 min to an hour wait every time. Rude staff on several occasions. I have been profiled and asked where i am getting money from that is in my account. Error after error, no one knows what is going on. I have been with this bank since 1981. I honestly have dont know why i am still here. Never had a good experience ever.

ALWAYS PLEASANT HELPFUL STAFF.. MS FENWICK WAS POLITE AND VERY FRIENDLY..

Very inconsiderate of customers time. Very slow only one loan processor is professional and fast. I sat here and listened to the tellers have a personal conversation for approx 15 mins before acknowledging my presence.