Security Service Federal Credit Union Northwest Loop, San Antonio

I've opened an account with this bank today I'm excited and grateful for Ashley who has assisted me with my new account I'm thankful to have someone who was patient with helping me open an account I will definitely refer family and friends to this bank

Jennifer Joachin (Jenni) is amazing! Not only did she assist me with opening an additional account, she went above & beyond with providing financial advice. In addition, she took the time to comb through what additional resources SSFCU offers (something Walzem branch did not do). Thank you Jenni for providing great customer service!

EXCELLENT SERVICE BY NICOLE SERRATOS. NICOLE ADDRESS MY ISSUE A VERY PROFESSIONALLY AND IN A TIMELY MANOR.

My mother had such an unpleasant experience today. She walked in around 2:45 PM, and signed in. I received a text from her at 4:05 pm saying that a man that walked in after her was called before she was. I do not know if it was because of the way she looked, with her housekeeper uniform straight out of work, or because she does not know English and the Security Service representative at the front desk thought it would be fine to ignore her. According to my mother, the man that was called before her questioned the representative on why my mother had not yet been help, and he was. The representative's answer was "I do not know." My mother called me crying, after walking out without being helped, saying she had never felt so humiliated before. I feel horrible because I advised her to close her account with Bank of America and go to SSFCU because you all have been great to me. But hearing how unfair she was treated makes me question the branch! Very disappointed by this.

I have Done work with this branch and have always come out with exactly what i needed. I have had multiple accounts from personal loans to auto loans and Gared has always helped me out no matter what the situations were! Will always be a member!

Great service been banking here over 25 year quick response an everything was handle very professional by Nicole she even followed up to let me know everything was deposit in my new account.

I am very grateful for this bank and Cristina. She's been such a great help. This bank has been wonderful to me.

Adrian Salazar helped me with an auto loan via virtual appointment due to COVID-19. He was very helpful throughout the entire process, making it a headache less car buying process.

I bank in DC and San Antonio. They are the best. Sure we all have waits...life in the fast line. My sister is a regular to bake them cookies since they are excellent.

I love SSFCU! Been with them for 5 years, through 2 car loans, my first credit card, they’re always helpful and take time to help me make the right financial decisions.