Security Service Federal Credit Union N Loop, San Antonio

Banked here almost 20 years. Never never had a problem. Nicest people. Skilled bankers. And best, your relationship matters! Come bank here and see the benefits of applying for loans for interest rates or whatever banking you need. I don’t work here. But I came from a bank that didn’t value anything and has crazy fees. Try SSFCU home auto loan anything

Trash wait times. Hire more people, train them to be efficient, update your system, and join us in the 21st century please. Also so many reviews on associates by name is reaching a bit much. Asking for reviews at this location are we?

5 stars ONLY for people like Connie. I waited 10ish min in line to be helped, busy on a Saturday (my mistake.) However, she was patient with me and made sure I was taken care of. I didn't have a slip filled out nor did I come prepared for my transactions. Thanks for sweetness!

A big thank to Ms.Rachna Khosla and to other staff Mr.Cisco Ledesma they both are outstanding performance I had been coming here for them and always service with a good smile I wish both of them best of luck.

I understand that you want to provide great customer service, but there is a point when you are being counterproductive. It should not take over 20 minutes to assist someone with their banking needs. The process should take a few minutes tops. Gossiping with one of the customers while you have a line 7 people deep is unacceptable. Also, when you see your lines are getting long and the customers are starting to look impatient, maybe you ought to entertain the idea of bring in additional help. Going through the drive thru is just as bad. I really wish I would have stayed with USAA.

Friendly people, but it is difficult to get ahold of anyone at the Branch with the way that the credit union is set up. I had a question for someone in particular (because we had not heard back from the department within the time that they said we would), and I didn’t have that individual’s contact information. In order to get to them, I had to call the customer service line, go through the menu options, and wait on hold forever just to learn that that person wasn’t even there (25 minutes later). The system is meant to save time and money for them, but it makes me feel like a number. With our other credit union, you can contact each branch specifically. Only if they’re too busy to pick up are you transferred to the main line, where they can easily see if the person you’re trying to contact is available to speak. I’m trying to see if this credit union is a good option for us in Texas, but I don’t think we’ll go with them because of the inconvenience and time wasted on my end.

Laura was excellent. She helped up open a checking account as well as applying for this credit card.

Rachna was very professional and competent in assisting us with the paper work in creatine new accounts.

Great experience with Devaney, she explained options that fit my needs. Devaney was very helpful, professional and very comfortable to work with. Thank you! MG

Rachna Khosla: I experienced the best service @SSFCU from a great lady @Rachna Khoaha today. If you are looking to open an account I highly recommend you to visit this branch.