Security Service Federal Credit Union W Quincy Ave, Littleton

It takes exceptional Customer Service to uphold a 5 Star Rating - I would venture to say - 'we all would agree'. That's exactly what we received. We have had SSFCU for several years now as holders of our Loans. Going through the process as anyone who has, can be time consuming & at times gruesome. We have had 3 outstanding Loan Officers that have given exceptional Customer Service - I'd like to mention 1 that went above & beyond. Randy Marzan - When we first started the process, as most know, it is somewhat laborious, even if you have all the info that is needed. Randy with his personable character, made this process go very smoothly. His personal touch, his calm & kind voice (as we had to do this virtually BTW) was welcoming under the conditions of being on the phone & in a video call for about an hour. When we got one done & it closed out, we came back for more - He was who we went to. - Again, this agent was exceptional. So if you're in the market to do some refinancing or wish to take out a loan now days - we HIGHLY HIGHLY recommend Mr Randy Marzan. Of the 3 we had during this process, Mr Marzan stood out as he was the fore-front to the process. Mr Daniel Bonney stands out also as they partnered together to help us with this intense process. Ms Shauna Villarreal was our third officer. All of which showed exceptional Customer Service. Mr Marzan - well he was the forefront of this process - He set the tone, the attitude & set the process with the patience that is needed for such an undertaking - Our Deep thanks to him for setting the tone & handing us over to others who offered such exceptional Customer Service. Thank you Security Service Federal Credit Union for you selection of exceptional personnel who take pride in their interactions with customers who are requesting such a laborious process. Many Thanks to you Mr Marzan - Hope to have more business interactions with you in the future. FB-3.16.21

I have been with this bank for about 4 years now and have always been impressed with their customer service and professionalism. I recently moved to Aurora and found that the branch here is the same way. This tells me that they have a sound corporate policy and an emphasis on putting me, the customer, first. I banked with another bank who would ask me (out of all the other people in line) to show my I.D. when making a deposit, without taking cash out. It was a huge sigh of relief that Security service Federal Credit union is not this way. Overall, as an engineer, I just want to deposit my money and go on with my day. Thank you for a great 4 years, thus far.

I was seriously considering opening an account (several actually) with this credit union mostly because a friend of mine has an account here and our paychecks are deposited 5 days earlier than the credit union I am currently with. However, based on the comments I’ve read here I will not doing so now. The positive comments I’ve read are not recent most 2+ years old and the recent comments are all pretty much negative. Sounds like they really need to improve upon their customer service. When it comes to where our money resides we really need to be sure the bank or credit union we choose would protect it as if it’s as important to them as it is to us. I am not unhappy with my current CU, I would just like the money I work hard for to be available to me at the earliest as possible time.

Tangie was very patient with our questions and answered them all.

Extremely Happy! I needed an additional business account set up ASAP! SSFCU branches are closed due to Covid, so now what? Enter Kyle at the Littleton branch, handled everything on the spot. I do all of my banking here, personal and business. Customer service is top notch.

I’ve been banking here for years with both personal and business accounts. I’ve got nothing but great things to say about this bank! Everyone from the top to the bottom of this branch is awesome.. 5 stars for sure!

I love serurity service they're always professional and very helpful

My dad recently moved to Colorado and opened an account at this branch. He raved about how nice everyone was to him. He even bought car insurance through them because he got such a great deal.

Took my name off 1 account, closed my other daughter's account, and they closed another of my checking accounts that I didn't ask them to or even know about. No signature, nothing, just gone. Otherwise, it's not too bad. Update - about an hour after posting, I got a call and they reopened tthe account and are looking into what happened to begin with. Thank you!

Good customer service. Tangie Padilla is a great helper!