Security Credit Union Administration Security Park Blvd, Grand Blanc

I regret to state that I've had a loan account with Security Credit Union for about almost three years now (More/less) and unfortunately I’ve had nothing but terrible experiences with the loan department yesterday (Date: 06/09/20). I usually have had on time payments, with consideration of a terrible car deal from Jorgenson Ford on or around 12/27/18, where I was told from my salesman he found me a great deal on full coverage, completely false. I didn’t read the fine print, long story short I was approved with Security and he provided PLPD insurance proofs, which I have had to pay a huge penalty for. I didn’t want to proceed with the auto loan from the start. I was trying to catch up with the required insurance that was taxed on too, my already taxed monthly payment. Then COVID-19 hit, apparently Security Credit Union, hasn’t had any staff members or other loan members who are having hardships. For whatever reason, Jenny a Loss Prevention staff member, didn’t have the professional customer service decency to offer any arrangements, until after hearing about our current financial difficulties, and completely humiliated my wife and my other family members listening in on speaker phone to Jenny and her complete disregard to how we have been affected. Congratulations Jenny, and let’s not forget about Julie, your superior! You are the proud winners of Shaming loan members. I hope you both sleep well at night and it makes you both have a better day! I believe it is in the public’s best interest to know the type of people they will be dealing with if they choose SECURITY CREDIT UNION, and your practices on pandemic, and unprecedented times. If you need a family based credit union PARKSIDE CREDIT UNION is the BEST!!!! Ashamed to be associated, THEY DON'T DESERVE ONE STAR!!!! Jose Calzada

I've been a member for 15 years and I can honestly say that the quality of service at Security Credit Union has plummeted. I'm not sure if this is a result of SCU no longer being a federal credit union or some other factor. I am so fed up that I plan on paying off my auto loan and taking my business elsewhere as soon as possible.

I almost don't want to let this secret out...this is a beautiful park to walk for 15-20 minutes for the full loop around the pond and the fountains.

I’m just so sorry, because every time I’ve called (S) people I’ve got nothing but help and I do appreciate all that they do.

Vicky was very kind and courteous. Awesome job!!!