SECU Credit Union Chesapeake Center Ct, Glen Burnie

BEWARE of this "credit union" I recently had an authorized withdrawal from my account which resulted in my savings being wiped out. I called the "customer service" line and after waiting for 45 minutes for someone to answer, I was told that I had to go to a branch. The first branch I went to told me to make an appointment, noone could help me, and, the next appointment is in two days! The second branch was a little more accommodating, they took my statement and told me that they saw fraud alerts on my account. They said that they still needed to do an investigation, which is understandable, but advised that I will not see my money for 130 days. After hearing this, I promptly told them to close my checking account - they "made a phone call" and said that my money would be in my account in 2 days..........that still hasnt happened. Unfortunately, I am going to have to contact the States Attorney's office to retrieve my money. This is an unjustified hassle and completely frustrating.....

I recently sold my home to someone who was using SECU as his lender. I’ve purchased three homes and sold two, and this was truly the worst, most unprofessional experience. Our settlement date was extended 3 weeks because the loan processor (Jessica) couldn’t be bothered to answer calls or return emails from my agent or from the buyer’s agent. It took 3 weeks for them to get an appraiser out to the house, and that only happened after my agent practically hounded them. They waited until 30 hours before our settlement date to start reviewing documents. I repeat: 30 hours, less than 2 days before settlement! Then, they said we needed to have a contractor make a repair to our home based on an inspection report she’d had for over 2 weeks at that point, but hadn’t bothered to read. Fine, we had a contractor out the following day (day before settlement). Our realtor submitted the invoice, work report and before & after photos. Jessica said that wasn’t enough— that she needed a list of what was wrong in the first place, not proof of the repairs the contractor had just made. Realtor got that info from the contractor and submitted it, then crickets. Zero communication from SECU. Days passed. Emails were sent. Calls were made. Our agent was ignored. Jessica had said she needed to get the appraiser back out, but then didn’t schedule it. We finally settled on the 3rd attempted settlement date, which was scheduled with us less than 24 hours in advance. No time to get childcare, we had to cancel meetings at the last minute, and then we had to take our 1 year old to settlement with us. The entire experience was just asinine. Our time was wasted. We missed out on being able to purchase a home because we were contingent on selling our current home and couldn’t get a settlement date nailed down. It doesn’t matter if they are working on things behind the scenes; they need to keep the agents in the loop. A quick email to say, “No word from the appraiser today, but I’ll follow up in the morning,” would be better than radio silence.

I went to the Glen Burnie branch today to have a loan document printed so I can keep a copy. A simple request that would have taken less than ten minutes. I was told that I have to make an appointment. Looking around the empty branch, there are plenty of staff that could have helped me. Why make a member jump through hoops because you don't feel like working? Unacceptable!!

SECU has the worst customer service ever! Was on call with them for 2+ hours and the representative had to wait for someone from Real Estate services department to get on the call, he waited for 40 minutes and said he could not wait any longer and had to go. I have been calling for past week for an important real estate closing. THIS BANK AS A WHOLE IS A JOKE. (this review is intended for headquarters - not any particular branch) TAKE YOUR MONEY AND ACCOUNT ELSEWHERE!!!!

Please never open an account with SECU. Unless you’re a fan of tellers, atms, and other general services constantly being unavailable. Opening my first credit card with SECU and the constant headache of never being able to get service. Credit Unions are generally great, just not this one.

I have been dealing with SECU for about 11 years. True, they are not my primary bank, but I have had several car loans, credit cards, and line-of-credit cards with them , and I have always found them to be nice, patience, and almost always accurate in the information they give me. Some staff members have gone out of their way to assist me if I have questions or a problem. I think they are fine and plan on staying for a while.

Go Elsewhere...this seems to happen to a lot of people. They took my car loan payment out of my account TWICE. Read other reviews to see they are doing this to members a lot! ALSO, it’s impossible to get anyone to answer the phone when you call. It’s so difficult to talk to a human or get a returned phone call. I called for two days one time just to make a payment. When you do get a person they are not professional. They seem bothered that you are disturbing their day. They treat you like you’ve done something wrong. I have yet to have someone contact me about their SECUMD ERRORS and I have to keep calling to try to get a human. NOT HAPPY !!!!!

Horrible customer service. Paid bill in advance for my Dad by 3 months and put note on memo section of the check indicating payment was for three months. On two occasions they did not apply the funds correctly and then proceeded to send a notice saying the bill was past due and they would report info to the credit bureaus. When we then tried to deal with this over the phone, no manager was available. Then we tried to get contact information for Collections Manager only to hear that they don't give out that information. They advised to send letter to generic collections dept. The challenge is no one takes ownership and accountability yet they are quick to inform you that they may contact credit bureaus for an error they made. STAY FAR AWAY!!! INSANITY AT ITS FINEST.

Started calling at 8 AM, still caling at 1 pm. No one answers the phone & the music is annoying after 5 full minutes. I understand times are unusual, but waiting as much as 15 mins on hold - unacceptable. I can’t leave my # for callback cause SECU’s # goes directly to my VM. No problems with others calling me except SECU.,SECU needs to rethink how it responds to clients. This isn’t the only issue I’ve had with SECU. I’m still on hols listening to this annoying music!!!

I hate this credit union and regret ever joining them. Their hours aren't convenient neither are their locations, their phone representatives aren't knowledgeable, and they make mistakes with your money, when they make mistakes , it seems to take several calls to actually get a correction, and etc... You would think that with them being a credit union they would be better to bank with. Go to Navy Federal or some other financial institution.