SDCCU EastLake Branch Otay Lakes Rd, Chula Vista

Long lines all the time. It used to be that SDCCU could still set itself apart with great customer service but not anymore. And it used to be that SDCCU would set itself apart on fees. But fees are not as good as they used to be. SDCCU charges $32 for overdraft fees, $5 for overdraft protection (seriously... $5 fee to use your own money to pay for a transaction) $25 minimum balance for checking $5 to replace a debit card, $2 to use an out-of-network ATM (plus whatever the ATM charges)... The fees used to be competitive but the market has changed. All of the above is $0 at reputable online banks. $0 overdraft, $0 overdraft protection, $0 minimums, $0 debit cards, $0 ATMs. $0 for things you have to pay for at SDCCU. Interest rates on debts are still good here. But if you don't carry a credit card balance, aren't financing a car, aren't buying a house (read: aren't taking on debt) then your banking needs can be accomplished elsewhere with similar OR BETTER fees/costs and customer service. It’s 2022. Time to change banks.

Open a bank account today with Diana A. The service was great Diana was very friendly and give me a lots of information. Even my English was not the best, Diana was patient and made me comfortable. I had a great experience.

Opted to visit this location to replace a stolen card so I wouldn't have to wait 1-2 weeks for a new one to come in the mail. Instant regret. There were signs up saying the receptionist was out for the day so I spoke with a teller who was abrupt and bristly. No explanation of process but after looking over my information, I was told to have a seat and someone would help me soon. There was only one other person seated in the waiting area but it was another 45 minutes before I received a new card. The second person who helped me was very nice but the wait time and initial interaction with the first employee made it an overall bad experience.

I’ve been with SDCCU for 12 years and the customer service declined dramatically over time. I walked in one day and the manager told me to “remove my sunglasses”, which I then replied “these are not sunglasses but transitional lenses”. She then told me to remove the glasses until they cleared up! After waiting in a long line outside in the sun, and following Covid protocols, you would think they would give better care to the customer. I think I’ve held on to SDCCU because it was my first bank, but it’s about time to move on.

I worked security at this branch and I feel the pain of the customers. I have navy federal but this branch is by far the worst branch I’ve ever worked at. Very poor customer service especially from the banker Karla. They don’t acknowledge you when your in need of help. They take breaks come back from break and then 15 minutes later go lunch. Literally the worst experience I’ve had working at a bank. Do not come to this bank you will be highly disappointed.

I love this SDCCU branch. The tellers are incredibly friendly, fast, and knowledgeable. They make conversation while they're doing business with me. I never have a long wait. It's a 5-minute drive from my house and is surrounded by places to eat and shop. There are SDCCU customers that have had bad experiences, but so do customers of other banks. I've had way more positive experiences with SDCCU than negative, and that's why I stick with them.

This has to be one of the worst branches i have ever been to..i have been a customer with sdccu for over 15 years. This branch is slow, the people are the most unfriendly. If i didnt live so close i wouldnt ever come here. Cant they bring in most staff on a friday??

This review is specific to the home lending department of SDCCU, not necessarily any branch location. Shockingly bad customer service and communication skills! Negative 10 Stars if it were possible to give! Please note these names and avoid at all costs: Kelly Jones, Autumn Puente, India Swanson, Teresa Bracken, Samantha Matthews, Michelle Nguyen, Christina Fredzess, and Cynthia Legaspi. This "dream team" is collectively horrible at returning calls and emails in a timely manner. They are terrible at explaining specific steps of the home buying process in an understandable way for the novice. We worked hard to do our due diligence and not make such a huge purchase without a full understanding of all the intricacies, and they all seemed put off by this. ...which also makes them not trustworthy! We did not get the rate or the deal we wanted. Instead of feeling well informed, we felt screwed over at every step of this process. A most notable fault of the dream team is the number of names listed... they kept changing our loan officer, and each time they did the new one went out on emergency leave! It was ridiculous! They could not even set up an encrypted password to sent us messages (that did not need encrypting) effectively. They constantly said we needed documents we had already sent them. It was like trying to teach a teenager what you need to know, and what you need them to do. They did not understand some basic documents they asked us for, like a home insurance policy, asking for it to be rewritten in ways that even the insurance company said was never done. My realtor and escrow officer both agreed they have never had such a hard time working with a lender, and they work with hundreds of different lenders! DO NOT GO WITH SDCCU FOR HOME LENDING!!!

WORST CUSTOMER SERVICE FROM ANY BANK I’VE EVER BEEN TO. EXPECT TO WAIT IN LINE FOR AT LEAST 30 MINUTES AND THATS IF ONLY 2-3 PEOPLE ARE IN LINE. I WENT THIS MORNING AND THE LINE DIDN’T EVEN MOVE. DECIDED TO JUST WALK OUT. HIGHLY RECOMMEND SWITCHING TO SFCCU!!

This used to be my family neighborhood bank. Sadly, I have watched the demise of this branch. The customer service is cold and sometimes rude. 20 years later, and all our accounts and $ will be removed. Customer service should be top notch no matter where the branch. If I want to be treated poorly, I will go to...I have no idea. This place is the worse ever.