Bank of America Financial Center Otay Lakes Rd, Chula Vista

I closed four of my accounts with Bank of America because of me poor customer service that they provide at this branch. They need new management, they do not value their customers and it is truly spoken in their actions. This is the bank that’s closest to my house and I literally will drive 10 miles past it to receive better customer service at a different branch and bank. They need new management the citizens of Eastlake deserve better.

When I went in this bank today I witnessed very poor customer service. Then I experienced it personally. There was an elderly lady standing making a deposit in front of her was a plexi glass screen, this elderly lady was wearing a mask so was the bank Behind the screen now this was comical the bank teller tells the elderly woman to please pull her mask up above her nose as it I had drop down in some sort of way, so she’s wearing a mask she’s protected by a plexiglass screen and she still requesting that the person on the other side of the screen pull the mask up? So this means that she has zero faith in the mask that she’s wearing and she has zero faith in the plexiglass screen that’s put there to protect her. This is what we’re dealing with people have lost their minds have no sense about them you give somebody like a bank teller a little bit of authority and they take it to the hill. Jenette is running a team of complete idiots. The culture there is so terrible that it’s manifesting some of the worst customer service I’ve witnessed in 45 years. I guess if I were that being tell her to be pretty miserable as well, telling people to do things just because I think I can and I have nothing better to do with my life but stand here and hand out money. That girl needs to be taught some respect, the person on the other side of the plexiglass is choosing to invest their money with this particular bank be grateful and start treating customers like they matter.

Thee single most degrading experience in a bank in my entire life. I was discriminated against by the manager Jeanette, today while trying To cash a check that I received from my husband for Christmas. While the amount that the check was written for is about 5% of what available in the account. She stated that there’s an internal bank policy where they do not cash checks for non-relationship individuals. Jenette reminded me why I don’t have a bank account with Bank of America. These types of actions are so humiliating and totally uncalled for. My husband is now on his way down to withdraw all of his funds and move it to another bank because of her actions. This woman didn’t even try to get an exception or calling manager another manager somebody above her she just sent me out in the most degrading and humiliating way

In and out... no lines (probably because I was here right when they opened). The tellers could be a little more welcoming, but other than that, an average banking experience.

GREAT service! The bank teller was super helpful with all of my questions and was happy to clarify certain points that I was unclear on. She then referred me to speak with Meredith to open a travel card and inputted my drivers license info. Prior to sitting down with Meredith which was appreciate. Now this being my first time opening an account with B of A Meredith made the process smooth, clear, and EXTREMELY helpful. Not only did you further explain the card and its information regarding it well and understandably, she was able to give me some AMAZING travel tips. Being a seasoned traveler herself she had a wealth of knowledge on where I’d best enjoy my trip to Mexico next year, save money on flights, and even restaurant/food recommendations... like come on!! VERY pleased with the overall transaction. Thank you again!

I had quick professional service and was very pleased with the personnel (Francisco and Jessica), and the time it took to get a safety deposit box. Being new to the area, I expected a much longer wait...I had none. And the friendly and helpful manner in which I was treated was quite exceptional. Happy to recommend this branch for all your banking needs.

This is by far the worst branch of BOA I have experienced. I sat there for about 20 minutes, after making an appointment. When someone finally decided to attend to me, they were of no use at all. It took her about 2 hours to figure out how to do an international wire transfer using an intermediary bank. Anyway, in the end she sent the money to the wrong account, had to ask for a refund, and i still got charged 40 dollars. Oh, and after all that, the money was still not sent. Basically 2 hours of my life I will never get back! Never going back here for sure.

The very nice lady Angle at check in was very helpful and informative. She help me make some corrections on my account and provide me with very useful information. Loved her service.

Monday 5th of July at 5pm 2 tellers only..... Really????????? The day after a long weekend and you are understaffed? Did the store manager take the week off and left the team without a schedule? 15 people waiting on line is just terrible....

Not sure why they need a security guard all the time, seems like a safe area but not complaining. Courteous tellers. No drive thru just for info. Parking may be frustrating as well...