Santander Bank Branch Rogers St, Lowell

I went to this specific Santander location to see if I can cancel an external transfer I did through my mobile banking app. I went up to the teller & she had no idea what I was talking about so she sent me over to customer service. One of the customer service reps with white hair called me in. She never told me her name. She had no idea how the mobile app worked. In this day & age pretty much everyone uses mobile banking. So you would think they would be trained on it. Now I transferred money from my Santander account to my primary bank account through my credit union. I’ve done external & internal transfers before using my mobile app. I understand it’s not instant. I had an unexpected bill getting taken out of my Santander account so I wanted to cancel the transfer so it doesn’t go negative & I get charged a million fees. My questions never got answered. She wasn’t knowledgeable in the mobile banking app or how external transfers work. Instead she started raising her voice at me because my boyfriend & I have a joint account. The only reason why I’m on the account is so I can have a debit card for it. So I can deposit money in because he works long hours. Well he was negative in that account. The joint account wasn’t the account I did the transfer from. So it was none of her business in the first place. I told her that it was my boyfriends account & she started flipping out on me telling me I have to put money in it so it’s not negative anymore. That it’s my responsibility. And that it’s going to impact my credit if the account closes. I have never been so disrespected & embarrassed by a bank before. I have a $35000 car loan through Santander that I will be refinancing. Also I am closing out my checking account & my boyfriend is doing so as well. If you want to get yelled at like you’re a misbehaving 2 year old do all of your banking here. I left with the transfer not getting cancelled & now my account is negative & I got charged an overdraft fee.

Seriously Santander is the worst bank I have ever had. I think there’s been 3 different occasions now we’re my direct deposit took 2 days longer because there system was down. 2 times were my atm card didn’t work at all because the same thing. Then today the ATM ate my bank card I’m leaving for California in 2 days and my checks will not be in my account until I get to California. So long story short I have to cancel my trip and pay extra put it on credit card because they can’t give me my atm card that their ATM ate. Santander has cost me so much money and time. Now something important I had to do in California I can’t do without an ATM Card. They don’t care use a real bank.

This branch never has a working atm. Staff is not helpful. ATM had run out of money, not the first time me and my other half have stranded without access to our money or deposit at a bank two minutes from our house. This is a weekly occurance. How does a bank stay in business that can't maintain a atm

Great bank. Friendly, very helpful and was able to get me a cash back credit card within minutes. The only thing that sucks is they can't give you a card right then and there! It comes in the mail!