Citizens Bank Main St, Tewksbury

Spoke too soon.. the new debit card I was printed is useless. I called the 800 number and they said the branch deactivated the card. Very disappointing.

Worst experience ever at a Citizens bank. I have been a customer for 17 years. The teller made me feel like a criminal...scrutinizing my ID, saying my signature didnt match...my first and last name is long so it might look different on paper, .then laughing with the other teller about me. Very unprofessional!!!

Customer for 15 years. Love the friendly and professional service. Rosa, Maria and Ashley are the best.

This bank pretty much saved my life. I got a random phone call from Joe, one of the bankers here who asked me to come in to see if there were any financial improvements they could help me with. Up until that point I had tons of debt from various credit card companies. It was tough to pay them all foen due to the high interest rates. Joe was able to do a balance transfer, consolidate my debt to a new line of credit that was interest free for like a year and a half. Solved everything and I'm debt free due to a random phone call. Thanks citizens. Aside from this, all the tellers are extremely polite and pretty cute too. They always make a point to welcome the customer with a smile. Even when there are long lines they periodically say "thanks for your patience!" Which makes me a little less irritated that I'm stuck standing in line at the bank. Nothing but good things to say about this place!

This place is amazing. Every time that I walk in to do my bank drops, Greg is there, greets me by name, and makes the experience fast and enjoyable. Relationship banking is what keeps clients, and Greg understands that.

Great customers service.....but the thing I don’t like is the long line and the manager don’t help her staff it all about teamwork. Yes you need to manager the bank when there is a long line......HELP!!!!!!

Friendly Bank clerks wearing masks!! ❤️👍 Social distancing Bank you can trust!!

Should update hours .. Drive thru hours are suppose to be 8:30am waited for over 15 mins today and no one there.

This branch is awesome and the staff are always pleasant and ready to help!

Been Using Citizens for years always great customer service