Santander Bank Branch Hillside Ave, Williston Park

Our family moved back to the area in 2017. Since then, this bank and the tellers, staff have been efficient, accommodating, professional and welcoming. Any few issues we had were resolved and we thank them for their continued assistance.

The tellers will shout greetings to you as you enter but everything else is downhill at this bank. Personnel and management at this branch are sorely lacking in competence and everything you want to do here takes a very long time as no one seems to know what they are doing. The Santander telephone center is also bad. Don't be fooled by promotional interest rates, they end after six months and there is no reason to stay at this bank and branch. To give you an idea how bad this branch is, hours after I opened my account here I got a frantic call from the banker who opened my account that they forgot to have me sign the signature card. I had signed about five things so I thought I had signed everything necessary. I said I would come back first thing the next morning to sign it. It was bad enough that I had to make an unscheduled trip here due to their mistake but when I got there the people I had dealt with were off that day and no one in the branch knew anything about me or the signature card. There was no manager in the office and it took them a half hour to get keys to the manager's office where my file was to get the signature card. That was the first of many bad interactions with this bank and branch. Things were bad here from the day I opened my account. I could go on and on with other stories but I think that gives an idea of the incompetence here.

I came here to deposit see money into my Santander account and when I finished, I realized that I really had to use the restroom. I asked the tellers inside if they had one and they said it wasn't really for public use, but if it's an emergency they will let me use it. Yes, it would be nice if they had a public restroom like TD bank, but I thought it was very nice that they helped me out, they could have just said no and made me go somewhere else. So, shout out to Diana for leading me down to the restroom. I also love how Santander has no fees of you use the account once a month, they also never charge overdraft fees, Chase charges $34 per overdraft.

Evelyn helped my cousin in Argentina open an international account and he was incredibly impressed with her attention to detail and concern for attending to all aspects of the transaction. The card had to be expedited, and while mail to Argentina is usually a challenge, everything went smoothly thanks to Evelyn and the branch manager, Dan. Thank you so much for everything! Kudos to Evelyn for providing excellent banking services!

I came in to verify my identify and no one helped me . Half hour later I am still waiting for Personal Banker Italia to finish making phone calls even though she acknowledged me sitting around waiting for her. Great lack of customer service. Why would you place calls prior to assisting a client who is sitting around waiting for you. They clearly consider people’s time a joke at this bank. Closing my account immediately!

Once again, Santander Williston Park dropped the ball - customer service is non-existent. They promise you someone will be in touch in a few days, it's now day seven and still waiting. Run away from this banking institution. Major disappointment.

Wasted about 3 hours over 2 visits trying to open a business checking account. Staff didn't know what documents were needed. I got a call saying they can proceed if I brought in one form, then after getting there they said I needed another form.

Loved this bank.They have Tellers to help you,and not just one or two.Very nice as soon you walk in with Hello!

The bank is a bit disorganized as a whole...but getting better.... The branch people are great....Thank you Eve and Angelique

Horrible customer service.... everyone... managers tellers bankers... this place is a joke... I challenge someone to call me back