Santander Bank Branch Broad Ave, Palisades Park

HSBC, my bank for over twenty years, recently closed down in the US, so I opened a checking account at Santander. I opened the account online, then went to their nearby bank branch in Palisade Park to cash the check from HSBC. I also asked them to remove my middle name, which I entered by mistake online, and regretted adding, because it makes my name too long and I never use it. I also asked for a credit card. The credit card was denied–Experian stated that my house mortgage payments were too high for my salary. My husband has a high paying job and he covers our mortgage; we have two young children and my work is part-time. I don't know how anyone gets a credit card with such criteria… But that is not why I am writing this review. Last Monday my debit card with Santander was denied in two stores, so I called the branch. After having been drilled on my identity for a while, I was told that my account was closed down, and could not be reopened under any circumstances. There was mention of a letter that I hadn't replied to with a question about my middle name. I never received a letter with a request. I never got a call, or an email, about closing down my account. No warning. I had to scramble to let my work know where to send my paycheck, and undo three months of linking all my online payments to my new checking account. If I had not called them, I would not even have known that the account was closed. Customer service at its lowest level... What are they thinking?!

I want to give minus stars to this place. I visited here to open a new account. There was a man waiting before me, and I was waiting in turn. After about 20 minutes of waiting, a woman arrived, then an employee greeted her and asked a few questions, and the employee escorted the woman and man to the banker. I waited another 10 minutes. Nothing happened. I didn't even feel worth being mad at them. Rather, thanks for that I was NOT opening my account at a bank like this. They don't seem interested new customers.

I had very good experience here！This bank has an awesome team and a dedicated staff. Teller Josh is very professional and helpful. He always remembered my name and smiled to customers. And he was very patient and helped me a lot everytime I went there！

Fast and very friendly customer service!!

Fast, great workers and nice people overall.

Exceptional and professional customer service with kindness!!

Friendly, fast and accurate bank. Friendly staff