Santander Bank Branch Blue Hill Ave, Mattapan

Every time I walk into this branch there is only one teller! The line is almost out the door and the teller takes her sweet time to help a customer, I know she shouldn’t rush when dealing with money but she just takes her time. She doesn’t call for back up and this seems to be normal to the branch. If you are in a rush, your best option is to find another branch.. do not go this branch!!

I went to this branch to open an account. There was only one representative/manager working (Middle age haitian lady). BTW this branch is located in the busiest corner of Mattapan and Milton. I literally sat there for 45 minutes listening to the manager/representative socializing with an elderly couple while customers were waiting. She was educating them about her haitian culture, the food and the people-- nothing that was business related. Within 45 minutes, 10 customers waiting to speak to someone left because they were aggravated, including myself. She looks friendly and pleasant but someone needs to tell that manager that TIME IS MONEY or at least staff the branch appeopriately. DON'T GO THERE IF YOU NEED QUICK SERVICE.

Three weeks and I still haven’t gotten my card, then when I call “just wait a little longer” over and over then hangs up in my face every time. The manager gave me her business card but her like the bank it self won’t pick up calls. Ima just have to see if I can take my money out and close the account. This is horrible customer service.

There is always someone ready to help me. I was assisted with businesses that I had no intention of engaging in. There is a waiting period, however, staff members are professional and reliable.