TD Bank American Legion Hwy, Roslindale

This branch is horrible. They work super slow and the workers always have an attitude. Bad communication skills and can’t satisfy the customer. They need to learn how to have less attitude and actually communicate with customers when it comes to there services.

I decided to write this review because when I looked up the branch phone number online I saw some poor reviews. Perhaps they’ve listen to some of the lower rated reviews because I’ve never had anything but a good experience since this branch opened which is a lot closer to me than the Fenway or downtown branch. I’ve always found everyone to be helpful and accommodating. They helped a friend of mine from Israel open an account temporarily for six months while he was here.I was so pleased with Td Bank that I moved my business accounts over from another bank so I had everything in one place and can easily do things online with the same login. Their system also easily downloads into Quicken which My Previous bank always had problems with.

Spoke to Jenesa and Chris. Both were rude. One of them was talking over me on the phone and the other was swearing at me profusely. Escalated complaint to TD bank. This bank should be shut down anyways because they aren’t being Covid-19 safe

Absolutely the worst customer service I have experienced in dealing with banks. Opened an account for my 15 year old son. He never received his card in mail or account information. I call the bank only to be told the account was closed because it wasnt properly open which is why we didnt receive his card. My question now is were is the deposit that we used to open the account ...know one could tell me. Still waiting Had to be escalated

Absolutely horrible customer service, I don’t know why I bother coming to this branch. Every time you arrive at this branch there is an issue. They are always short staff, their tellers have no idea what they are doing half of the time and you have to walk them through to get the information you need.

These guys are great. Since ive moved to Boston this has to be the best customer service that ive experienced so far. As soon as you walk in you are greeted and from there on there's nothing but smiles and willingness to help you!

I COME TO THIS TDBANK JUST BECAUSE OF JONATHAN. HE IS SUCH AN INCREDIBLE PERSON TO SPEAK TO. GIVES YOU ALL THE INFORMATION THAT YOU MAY NEED RIGHT THERE ON THE SPOT. I CAME BY TODAY BECAUSE MY CARD WAS LOCKED OUT AND HE TOLD ME NOT TO WORRY THAT EVERYTHING WOULD BE RESOLVED AND IT DID. I HONESTLY APPRECIATE THE CUSTOMER SERVICE THAT JONATHAN HAS GAVEN ME AND MY FAMILY WHEN WE NEED TO RESOLVE A PROBLEM. WHILE WAITING. I COULDNT HELP BUT HEAR THE OTHER PEOPLE TALKING IN A NEGATIVE WAY TO HIM JUST BECAUSE THEY DIDNT WANT TO APPROVE HIS VACATION TIME THAT HE HAD REQUESTED 6 MONTHS AGO.... DONT GET ME WRONG BUT IT SOUNDS LIKE FAVORITISM IS PLAYED IN THIS STORE.. EVERYONE COMES AND GOES IN THIS STORE BUT HE HAS STAYED THERE. THANK YOU JONATHAN FOR EVERYTHING...

Professional staff ,amazing beautiful location/ had so much fun at grand-opening event/ very welcoming as soon as you walk in the front doors👌🏼welcome to the neighborhood....!⭐️⭐️⭐️⭐️⭐️ thanks for serving our community 🙋🏼‍♀️

The employees are extremely slow and unprofessional