Sandy Spring Bank Georgia Ave, Olney

I had a great experience working with Mr. Moody to refinance my mortgage. I have also recommended him to several of my co-workers and friends.

Kim has been an asset to my fiancé and I home buying process. He was extremely patient and was always easy to contact. This was our first home and he explained all the numbers to us so that we understood exactly what we would be paying and where certain costs came from

Deposited my paycheck and they put a 5 day hold on it, I can't afford food or gas to get to work. I was under the impression that I'd receive the allotted $200 during the hold but did not and was not warned of this prior, I'll likely be filing a complaint with the better business bureau as well. You can't play games with a working man's money.

Paul and his team did an excellent job on assisting us on our Construction to Perm loan.

Jason was very helpful, he made communication very easy and comfortable. Jason’s knowledge and professionalism made this process very smooth. It was a pleasure to work with Jason and could not have done it without him.

Paul Lancaster was my lender during my first time home buying process. He guided me to a program that help with my down payment and when I had questions he answered quickly.

Worst experience I’ve ever had with a bank. I opened the account online and a couple of weeks later I received an extremely vague letter in the mail saying I needed to provide documents per the Patriot Act, no information about what documents just a number to call. I called the number and the customer service rep didn’t know what I was talking about and said my account seemed fine and not to worry. Another few days couple of weeks passed or and I received another letter from Sandy Spring Bank again telling me I needed to provide documents for the patriot act, again with no other information so this time I sent an email asking what it was I needed to provide and I did not receive a response. Another week went by and I got another letter from the bank telling me that my account was being closed because I did not provide the documentation. I called the bank and, after wasting a ridiculous amount of time on hold, I was finally told what I needed to provide. I sent in the documents online per their instructions But this point I was having a pretty bad taste in my mouth about the bank so I decided to close my account. I scheduled an appointment for today to close the account and was told by the person in the bank that I didn’t need to come in and close it because my head a zero balance which I certainly did not have a zero and I told her this and she didn’t know what happened. After she had to do research and call me back and told me that they had close my account because I did not provide the documents for the ridiculous patriot act, despite that I had indeed provided the documents. Scary to think that a bank this disorganized is actually in operation, while the customer service reps are polite they are in knowledgeable which results in a very poor customer service experience. Certainly nota place I’d want my money held.

Loved working with Jeff and his team. They were on top of our new home purchase from start to finish. We really appreciate their expertise and friendly service especially during this tumultuous time (Spring 2020).

Thank you Rod for being efficient and responsive to my home buying needs and making my dream become a reality. No matter the time day or night he was there through the whole process and that dedication (the simple things) means a lot during a substantial purchase!

Jason Hall was absolutely a joy to work with and I would recommend him to anyone. He is very kind and professional which made for a smooth and pleasant first time home buying experience. Thanks Jason!