Sam Elder, NMLS: 480350, First United Bank S Main St, Grapevine

Tried to get a home loan from Sam for an urgent move. Sam was ridiculously difficult to get ahold of the entire time, and let me know reaching out for info was a nuisance. Instead of just telling us outright all paperwork he needed from us, I was constantly pulling teeth with him having to reach out and see what the next steps were. I asked him multiple times what timeline I could expect to know about our pre-approval and he wouldn't answer. Finally I had to hear from our real estate agent that he called her to say we didn't qualify for a home loan --which of course this part was not his fault-- but I asked her for more info and if he mentioned to her if he would be calling us with any update. She said he told her he'd call us to give us details. It's been a week and still haven't heard from him. This man lacks any sense of customer service or professionalism, don't waste your time with him.

When we started house hunting, Sam got us prequalified. Our builder uses their own mortgage company so when we chose the house, we signed up with them. Originally, to qualify, mom and dad were listed as co-buyers. Sam told us that he thought that the builder's lender could probably offer a better deal. Even though Sam thought we not using him, he counseled me on how to find a better rate, with me qualifying on my own. We decided to go with First United. The builder's lender later offered us an equivalent rate and $7000 toward closing. We stayed with Sam because he put my needs first. He guided us to a point where I got an excellent interest rate and qualified on my own.

Sam is amazing! Attentive, knowledgeable, and prompt! If we ever need a mortgage consultant again in the future, we will call Sam!

Sam made my first time home buying process easier than I could have ever anticipated! He was quick to answer all of my questions... regardless of how many times I asked the same ones! It was a blessing to work with him!

Sam was a great help to us in our home buying process. He made obtaining our loan easy and was also very quick to reply to any questions or concerns we had. He was also very knowledgeable regarding different loan options. You are much appreciated, thank you!

Sam and his team are nice, fast, and professional. Our realtor recommended him for our financing and we couldn’t be happier. He answered all our questions promptly, even after office hours. Everything went smoothly!

It was an absolute pleasure to work Sam - and the entire PrimeLending team! Sam and his wonderful crew were so efficient and helpful in the home buying experience! All the moving pieces involved in this process felt like they fell into place smoothly (and quickly) and I know that is completely attributed to all of the hard work the PrimeLending team put into it! Sam made himself available at all hours to answer any questions we, as first time home buyers, had - and truly put our minds at ease. We really appreciate all that Sam and his team did and would highly recommend PrimeLending to anyone! Simply the best!

What a great experience working with Sam from start to finish. He always answered all our questions and kept us updated all the time and always returned our calls. He makes the process so easy. From this experience not only do we have our new home but we also have a new friendships. . Thanks again Sam.

Sam makes the process of getting a mortgage approved easy and seamless. He is extremely detailed oriented, knows his lender's well, and has many lending options to choose from. I referred several friends to Sam and all of them had great feedback about their experiences. I would definitely work with him again in the future.

By far a great experience. Sam’s personal engagement, commitment to success, constant availability, speedy replies and consistent support, made the purchasing experience easier. Even with difficult situations and multiple contracts, he remains positive and proactive. Sacrificing time and energy to get the job done! I will use Sam for all my home financing needs!