Royal United Mortgage LLC Knue Rd, Indianapolis

I had the worst experience. I explained my situation from the beginning to Tracy B. Told her my financial problems... she said we will work with you my credit score was over 650 by the time they continued to run it along with my other debtors it dropped tremendously. Tracy B said I had to give the company $1190 for an appraisal for both properties they only appraised one property Low balled me took my money and denied me!!! I am still standing Royal I will work out it with the creditors again I started from the bottom before.. God got it under control.. Next is BBB, next is whatever I have to do to get my refund! Thieves.💰

Chris Snyder was great! He was so super professional and made refinancing easy, quick, and painless. He was very knowledgeable, providing several different options to choose from. I would definitely recommend him to anyone looking to refinance.

Julia Saffran @ Royal United Mortgage did an amazing job of finding a suitable refinance option for me. Julia's professionalism and persistence in finding suitable options made a life changing difference in my financial well being. I will be recommending your company and specifically Julia to all my friends for all of their mortgage needs. Thanks for everything!

I had a great experience at Royal United with Samuel Perry. He was very helpful and diligent in answering all of my questions. I had a lot of questions about getting pre-qualified for my first home and he was nothing but helpfel! Overall my experience exceeded expectations.

This is one of the most unprofessional, incompetent lenders that I've ever worked with. I buy and sell property for a living and have worked with many different lenders. Royal United is one of the worst. The closing took over 60 days with many false promises being made towards the end. The company is so big that it's very difficult to speak to your loan originator, constantly being transferred to other people and leaving voicemails. If you have a choice in a lender, I would advise to not work with this one.

They got my phone number through Lending Tree and they will not stop calling even after answering several times to tell them I am no longer interested. Every number is theirs except the 315 one. There are another 10 calls not shown in photo.

This company is the worst. They will try and swindle you out of your hard earned money. They push you to pull your credit, submit personal documentation then they ghost you. Stay away. I wish I had read all the negative reviews before I started this process with them.

I'm editing a 5 star review I wrote myself about my own company. A lot of us did it. It was an internal competition to generate positive reviews about the company to get a gift card. It looks like they still do this as I see multiple names below me this year writing positive reviews about each other. lol. I haven't worked there in years and they're still up to their tricks online. Trust the low-star reviews you see. Read the 5 star reviews with skepticism. It's likely from an employee of the company.

Please please please STOP CALLING ME. OMG EVERYTIME I ANSWER THE PHONE IS ALWAYS ANOTHER ONE OF THEIR REPRESENTATIVES. I TELL EACH AND EVERYONE OF THEM I'M NOT INTERESTED. I NOW HAVE LIKE 10 NUMBERS BLOCKED. BASED ON YALL REVIEWS YOU NEED TO FOCUS MORE ON CUSTOMER SERVICE AND NOT HARASSING PEOPLE

Best experience ever! Wow! Two Thumbs up! I do not have the words to describe just how blown away I am or how much my expectations were exceeded. Knowledgeable, friendly, responsive, and a genuinely caring attitude. Make sure to ask for Lauren Ryan... She is the best! You can thank me later... In the meantime, you're welcome ;)