Rockland Trust Bank Lenox St, Norwood

After trying to get help through a phone call, I was advised to go to my nearest branch. Which I did the next day. The floating manager. (Very nice) I needed to pay 2 bills .. She could guide me with on line payments.(she doesn’t pay bills online) Could Not do a recurring payment either. She had me sign something that stated I would agree to her setting up a recurring payment for the third of each month. After 5 phone calls to others she said we were “All set” called me back later that afternoon and said “We have to make all my recurring payments on the first of the month. I will schedule this first payment then set up all recurring payments for the first and mail you a confirmation” (why should the date have to be on the first?) so later on I went on my online account and it wasn’t even set up to even pay 1 payment and the other one she accidentally paid 2 times. My goodness. Shouldn’t a manager know how to do all of the above? Whether or not she pays her own bills online?

Drove in at 5:40 asked to issue a new card online due to lost previous card, she Said I had to make an apt. I then asked if I could make a deposit without the card she said yes, I made a 900 dollars deposit. She then comes back and said she turned the machine on and she was able to issue me a new card without an apt. Now this is what you should have done at first, great customer service is helping your customer regardless if it’s 20 min to close. By he way it was 2 ladies helping me. One took my drivers license and deposited the 900 the other issues the card. At the end of the transaction they forgot to give me my ID back. You guys have potential for better as this is a good bank.

I love this bank!!! Gerry the manager is A #1!! Everyone in there knows my name and my company and they are always giving me ideas on how to use the bank to my advantage! I love getting the same tellers every time I go in, no guess work and no one trying to up sell me accounts that I don't need! Rockland may be a big bank but without the big bank hassles!

This bank sucks if you get paid friday you cant touch it till tuesday. Never heard of a payroll check taking half a damn week.

This branch is always SOOOOOOO SLOOOWWW! Every single time I've been here it has always taken a ridiculous amount of time to make a simple deposit.

Best customer services fast and respectful