Robins Financial Credit Union Riverside Dr, Macon

My husband and I have had nothing but awful experiences at this bank. The two most recent issues we've had with them have been amplified by the fact that they've happened after a major medical issue when we needed our money the most. First they put a 3 day hold on a check my mother in law wrote us because we "haven't cashed a check in over a year" even though I cashed checks from my grandmother at least twice last year for our birthdays. Just now they wouldn't cash a check from a fundraiser someone started for my husband's medical issue because the memo line includes the name of the person who organized the fundraiser. It doesn't matter that the pay to order line only includes my husband's name because the tellers seem to be on a mission to keep us from cashing checks.

RiIVERSIDE DRIVE BRANCH IS AWFUL! Be prepared to spend an unbelievable amount of time waiting. Your time is definitely not valued here. I only use this branch as a last resort! Slowest branch in Macon!

The staff here is AMAZING! I just have to brag on Anthony and Kristy because they were such a joy to work with and made my first car loan experience so smooth and easy! I love that this bank was and IS looking out for my best interest, and they always have a smile on their faces while doing so. An all around amazing experience! Thankyou Anthony for being so welcoming, knowledgeable, and friendly through all of my questions on credit cards, auto loans, ect… 10/10 Recommend!!!

I don't give many reviews, but RFCU has earned this star. I wish I could give them less. Customer service is not motivated to help. But the worst part entirely is it's clumsy attempts at technology. If a payment fails through no fault of your own, you shouldn't learn about it on your credit score. Not a phone call, not a text, not an email, hit my credit with it. I can't express how much I loathe this place at this moment. This is not a bank that cares about you, this is the DMV of financial services.

Every time I try using the atm to deposit money it’s always unavailable. Why offer it and the customers could never use it. Then, on my lunch break it’s a 30 minute wait in drive thru. How do you all make it convenient for everyone? I’m thinking about changing banks….

I have been a member with Robins for over 9 years! I even kept them when I move out of state. I stayed because I loved the small bank feel and the ease of using services. Lately this just isn't the case anymore. I hope you all remember your roots.

Four tellers behind the counter and one in am office. Only need a card replacement and employees behind the counter are on cellphones and having side conversations. Only one male employee in his office handling sign ins from the tablet kiosk. Tellers speaking loudly and on cellphones behind the counter hasn't asked me and 4 other members if they needed anything or trying to help employee who has us all waiting in any kind of way.

they like to close just whenever they see fit, so if u have important tasks to handle with them, make sure u consider at least 2 hours grace.

Robins used to be an institution that you could count on as a member, but sadly that time has passed. The services offered to members have dwindled and the service is no longer pleasant and courteous. I have experienced rude service at this branch on several occasions and the response is "we're sorry for your experience."

After being a great customer for 5 years paid off 2 loans only to be wrongfully accused of defrauding Robins. This after my debit card was stolen, all because they didn’t want to refund the money. Worst customer service I have received. This bank is terrible to do business with.