Five Star Mazda of Macon Riverside Dr, Macon

Let me start by saying I don't live in Macon, I live a little north of Atlanta. We're talking about 2 hours away. On a trip home from visiting my parents in Florida my brakes started acting up. And when I say 'acting up' I mean they went from being perfectly normal to sounding like an airplane was landing when I would press them. (insert utter panic) I pulled off the interstate onto the first offramp I saw. So there I was on some unknown road, somewhere near Macon, 2 hours from home, 4 hours from my family. After a mild (see embarrassingly large) freakout and a few calls to find out the nearest dealership, my insurance company sent a truck to tow me to Five Star Mazda in Macon. Relief was in sight! Oh but wait, the service center was closed now(so they couldn't even look at my car until the morning) and they didn't have a loaner car program. What was I going to do!? Insert David and Wallace. BEST GUYS EVER. Not only did they help me figure out what to do with my car and personally make sure it would get looked at first thing in the morning, they also found a way to get me home. They went out of their way to not only make sure I was okay, but went the extra mile to make sure I could actually make it home without having to find a hotel. They went so above and beyond my expectations I will sing their praises to anyone who is even considering buying a car. So much so, that when I eventually buy my next Mazda, I may just drive the 2 hours out of my way to buy it from them. Every person I spoke or interacted with at Five Star Mazda was amazing. From David and Wallace, to Rich the Service Manager, and everyone in between. Wallace even called me the next day to make sure I was alright. They treated me like family. And my car? It's all fixed and no worse for the wear. For anyone that cares, the upper bolt in my front passenger side caliper had come out. No damage to my car, the repair was done by about 11am. TL/DR: Knights in shining armor. They treat you like family, amazing to work with. Would recommend them to anyone and everyone. Go there, You won't regret it.

Five Star Mazda Service dept wouldn't even try to help. The service tech "Rich" said he would release the PIN code when calling in. After investing the trip and hooking up the computer we were then told the opposite. Everyone knows the dealership makes getting keys, or any other service for that matter difficult and expensive. You can rest assured I will never encourage a Mazda owner to rely on this dealership in the future. And your retaliating with a negative Google review against our company is simply childish. We have since solved this Mazda pin code issue and won't ever contact you again.

I recently purchased a Jeep Wrangler at Five Star and had the pleasure of working with Rohan Shah. From beginning to end, it was a great experience. From the test drive to driving away in a new vehicle, Rohan made this car buying trip the best ever!

SAFE, very KIND, courteous, FAST SERVICE. The Best

Just purchased a 2018 Jeep Wrangler from Five Star. Aside from the vehicle looking and riding great, my experience with the dealership was fantastic. Having never purchased a new vehicle, I was put at complete ease and had all of my questions answered by my sales professional, Mr. Ricky Griffin! He took the time to show me a variety of Jeeps, take them out riding, explaining different packages, etc. Ricky walked me through the process of trading in my old vehicle and was able to work with the finance office to completely blow my banks APR out of the water! All staff were super nice and helpful. The dealership has a huge selection and offers some nice waiting space and clean restrooms. After selecting my vehicle, I was driving off the lot in just over an hour! I highly recommend Five STAR! And if you get the chance to work with Ricky, you will not be disappointed!

Great service and no pressure sales. I will be back! I would recommend 5 Star Mazda to my friends.

Mrs. Dorothy Lamar and the Five Star team went above and beyond with helping me get into a new car. I live two hours away and work full time. Getting to their dealership was not easy. However, this did not hinder Dorothy from providing excellent and relentless customer service. She worked tirelessly on a Sunday and Labor Day to get me into a brand new Mazda3! You can’t get that kind of service at most places. When it is time for another vehicle, I will keep them at the top of my list for consideration. Thank you Mrs. Dorothy Lamar and the rest of the Five Star team!

Watch out when you take your car in for service. They pad the bill by adding what they recommend to it. Called to schedule 75,000 mile schedule. Book calls for spark plugs and basically just to check or inspect everything else. When he gave me a price quote it was for $1,600 bucks they wanted to add break flush coolant flush and every flush known to man even when your owners manual says coolant is good for 10 years or 150,000 miles. All in an attempt to make more money.

I cannot say enough about how the folks at Five Star worked to help us find a car that met our needs, our budget, and financing. I want to mention the helpful folks in the service department for answering all of our questions in advance about maintenance costs - part of the decision making process. But then I can't give enough stars to David Quick and Dorothy Lamar for their knowledge, their patience, their working with us exploring our options and finding solutions. I can't say that we went into this process looking for a Mazda, but they got us there. Mrs. Dorothy even bought me a Coca-Cola on a hot day. They might be hidden away on riverside, but they are worth finding!

I had a great experience!! This is my second car with this dealership and My salesman was the best and got all I wanted! If you go ask for Claude Oulette!