Robins Financial Credit Union Log Cabin Dr, Macon

Location is hard to get and out of road splits and you will see, at one entrance, ha. Must get out of car to go to ATM. All the staff wears masks, there are partitions, at every teller 6 out of the 8 were available. There is available sanitizer when you walk in and a desk with partitions. Very clean bathroom. This location asked me to pull down my mask, to verify it was me. I was thinking about this when she was getting my cash. I decided I like this, the Jones Co location, does not do this, nor do the tellers where masks. I have to post this clean bathrooms, since public bathrooms are hit and miss.

Recently I went by the ATM machine in Macon, GA and I deposited a large check and I thought I would get so much of it deposited into my account immediately and so much will be put on hold for two days until the check cleared the other account. I looked at my account this morning afterward and I noticed nothing was deposited. So I called the bank and asked them about it. I told them I'm so used to banking with Bank of America and they deposit a certain amount into my account immediately and they hold so much until the next day. She put me on hold thinking she was going to clear some of the funds. I was thinking they were checking to make sure the check was good. She came back about 7-10 minutes later and told me that there was not only a 2 day hold but it is going to be put on hold until April 10. I was livid because if I had put the check in my Bank of America account I would have been given so much immediately and so much would have been put on hold until the check cleared. I have never experienced a bank holding your money this long. especially in a time like this when people need supplies and money during this Coromavirus virus without prior notice before depositing it. It’s like they are holding it to make interest from your money. With technology the way it is now they could have reached out to the other bank within a couple of days to make sure the check was good. She did ask me who was the check for and why such a large amount. I told her where it came from and why it was sent to me. It took me mail 7 days to get the check in the mail and now they are putting this hold on it till April 10. This is why I will not be dealing with them on a level like this. I am not use to this at Bank of America. I will only use this account for petty funds. Please take note before you are caught in the same predicament.

Well I called yesterday to see what my transactions where because my money had disappeared almost 400 dollars an there was no history of this on my transaction and the teller was no help on finding out why then She proceeded to ask me did I want to block the card I said no u had money still on the card that I needed to have access to at the moment i went to the bank today tried to put my card in the atm it reads invalid card so the teller block my card without my permission when I told her. Not to I will never bank with them been having to many problems

Worst federal bank EVER! I will be closing my account as soon as this last deposit clears! I DO NOT RECOMMEND! Never Again. Bad business all around! Horrible!

I am a business owner and started an account a little over a month ago with Robins. I received a call today that they were going close my account after an audit of my account. Robins stated that I live in a city/county outside of where they service, (Jackson, Georgia). They have a branch in Forsyth where my house is 10 miles away. Due to not living, doing business, or having a family member in a county where they have they were closing my account. Extremely disappointed in a credit union that I was referred too and have done business with from previous employed jobs.

If it's inconvenient to get my cash money when I want it...that's a problem....fix the walk up ATM on Log Cabin.

Great bank with very kind and polite employees. Ive been very satisfied with their service since I opened my account last year. Im looking forward to banking with Robins for a long time

I think on the weekends the inside should be opened up cause the drive through is ridiculous and the wait is Super Long

Bad customer service , rude staff , each staff has his own rules , slow slow slow , and they have there own procedure so different then the other branches , I miss going to the Zebulon branch , they had the best bankers and tellers ,

The business hours in the website says that they open till 1:00 pm on Saturday. Should be nice somebody fix that wrong info.