Riverset Credit Union S 10th St, Pittsburgh

Every since Riverset merged with Allegany community federal credit union the service has been awful. My employer deposited my direct deposit on September 3rd and as of today September 14th it STILL hasn't been credited to my account. I've been on hold 6 days for more than 2 hours each time. It was only yesterday someone finally picked up. I was assured that this would be resolved by the end of the business day and it hasn't. I'm beyond frustrated.

I was a customer of Riverset CU in 2014. I had lost my job and had to file bankruptcy to recover from my hardship. I had an auto loan through Riverset which had been closed and discharged in bankruptcy. Riverset continues to put false information on my credit report. I’ve disputed their false information three times but Riverset denies that it is sending the information to the credit bureau. Also, I’ve contacted Riverset to see if they can help but that was also a waste of my time and energy because apparently nobody in their “back office” knows anything about the situation. The customer service rep was nice until she had to provide service, she became very condescending and sarcastic as I asked her what other channels we could take to get this taken care of. At this point I was advised to contact the Attorney Generals office where I sent them copies of all of my court documentation. If you plan on banking here, I would read the other reviews before you make your decision.

I’ve had a car loan and a savings account with Riverset for a few years (the savings came with the car loan which was a cool bonus-first savings account at 42 years old!). Any time I’ve had issues with the website I’ve been able to call and talk to a person easily and they’ve been able to help. It’s really handy being able to access my savings account at PNC ATMs as well. The new app is a great bonus and is easy to use. All in all, I’ve been impressed with the service and would recommend them!

i needed to give this institution a 1 star rating in order to leave this review. i recently secured a car loan with this institution 1 month ago and now i wish i didn't have to deal with this bank. they keep you on hold for over an hour. the only way to reach them is through chat where the agent is unable to provide full service. you have to call the main office number for the Pittsburgh office. i left 4 messages with no return calls from this bank. i cant wait until my TRW increases after this purchase so i can have my other credit union buy the loan in order to avoid the horrible service this bank says is quality service!!!! i can't believe this bank calls this great customer service

I have been a long time customer (like 20 years!) of Riverset CU but since they stopped collaborating with UPMC, I haven't logged in to my account in a very long time. After one phone call followed by a lengthy chat, I am STILL unable to access my account. They are NO HELP at all. I was planning to start putting money into this account again, but since I still cannot access it, I plan to just close it as soon as I have time to figure out how to access the account. Even with the account number and all my personal information, it still will not let me access. The CSR said it's because I haven't used it in a long time. Exactly why i contacted them by phone (which didn't help as he hung up assuring me his info would work), then by chat .... who also didnt help me. Took up my entire lunch break then they wanted to call me -- but my lunch break was over and i cannot take calls while at work. Guess maybe this experience was a good one in changing my decision from adding money to the account to closing it!

I've been a member since about 2005 and I've always had amazing and helpful experiences with all staff and reps. Matt, who is the branch manager of the Southside location, is definitely an exception. His rude sarcastic tone and voice was less than welcoming and appreciative, to say the least! When I asked to speak to someone higher up, I was told there was no one who could help me with this matter. This experience today has me re-thinking my longtime membership with this credit union. I will also be doing whatever I can to get ahold of someone in a supervisory role to file this complaint with. This was absolutely uncalled for!

I’ve been a loyal customer for 15 years. They used to be a great financial institution until recently one of my accounts was suspended by them due to misinformation on my credit report without any notification. I received a letter after the fact. I won’t be doing any more business with you.

Been a member for 30 years, nice people great rates. However their customer service is lacking, called 3 times in the last 2 weeks and each time I had to wait at least 18 minutes to talk with a representative. The call takers are nice and helpful. Today’s call was over 25 minutes to talk with a live person.

I’ve been a credit union member for 42 years. When I began my teaching career and was always broke, the credit union alway gave me a loan when other banks wouldn’t! I’ve never had any problems, alway waited on ASAP, and got competitive rates on loans & savings. Highly recommend!

Went to the South Side site at 3:30 today to deposit a check. The man who came to the door told me I needed an appointment. And there were no more appointments today. There was not one other car in the lot. My transaction would take less than a minute. I am 73 years old. There is a friggin pandemic. Thanks a lot Riverset. He did tell me I could deposit it in the machine. But I couldn't. Because yesterday I tried to and the machine wouldn't read the amount and the touch screen wouldn't let me enter the amount. And after three tries I left. Without my card. Trying to get the card replaced involved talking to five different people. Kind of low on customer service.