Rivermark Community Credit Union Sw Cedar Hills Blvd, Beaverton

I opened an account online and I must say the customer service provided was unpleasant. Every time I would ask a question about the new account the rep over the phone would make me feel like I knew was unwanted and talked down to me. I don't get why they would want to do so when I had just opened the account. Glad to say I have joined Unitus Credit Union and they have been great so far.

Fast and easy to get approved for an auto loan. We also refinanced with Rivermark and had a great experience.

Been a member for years nothing but good services and professional staff, but this made my day figured I stop by and finalize my loan papers and be done, figured since it's on the way told me it'll be about 20 mins and I'll be out. Opposite I got there 3:16 ish felt pressured to leave 4:20, everything was all good till I needed to show proof of paystub took me 10 mins to deliver it then within 5 mins. Was told that the other end is not answering and it'll take time to be approved who does that it's not closing time yet. I'm still on the clock still got to drive an hour back to shop.

I have been with Rivermark for 15 years. Due to higher interest rates on loans, I bank elsewhere for loan related banking. Last Friday, my husband and I had an appointment with our "loan" account bank. We cancelled it due to receiving a Rivermark flyer advertising rates lower than prime (4.21%) and maxing at 7.01%. We went the the Rivermark branch advertising the rates. They called financing, who called marketing. "Nope that must be a mistake". We went to leave when we saw the same flyer on their door. We were then told "we will honor it". And "Ms. Sandoval (financing rep.) Will call you". No call. We went back in on Sat. (As we are trying to purchase am RV.) We were then told Ms. Sandoval's notes claimed she called. Nope. When I started saying we could compromise on the rate so it's not lower than prime, "we are good to go at 4.21%". As LOC can take a few weeks, we agreed to apply fpr an RV loan then we could pay it off with the LOC. "It will only take a couple hours". To shorten the rest of this week long chaos... We have been strung along, misled, talked down to, told we didn't have to come in again, now we do,ignored, and when speaking with the finance manager, James Wyse, I felt like I was being talked at by a debt collector and someone who considered me a valued customer. Because we didnt qualify for "the lowest rate, instead the second lowest, they found a loop hole, went back on their word, lied about calling us (I even did a print out through Verizon to see if I missed something). Almost a week later, we are still not financed. The man we are buying from is running impatient and told us tonight, "I have sold dozens of trailers and there is too many hoops for this". So I canceled my appointment with my normal loan bank for a interest rate matrix that never existed and now have to do this whole process with them again to get the rate I knew I would get last Friday. Rivermark advertised 4.21-7.01% but were actually at 4.99-10.74%. Then offered us 5.49% (becaue my husband's credit was one category below minimum on their matrix). My loan bank is .5% less. Rivermark offered us 6.49% on the RV loan. My loan bank offered us 4.99%, with less fees on both. .5-1.5% is a big difference. After 15 years, several accounts, our last RV, and various credit, I will be closing our accounts.

Not happy with this "new wave" branch experience. Too much non personal interaction these days anyway. Made me fee extremely unimportant. How do you even get certified funds if you need them? I'll probably be moving my accounts to a real CU with normal branches or back to a bank, ugh.

I have a car loan here. A week ago my car payment is due and I couldn't get online to pay it. My member number never work. When I call I have to wait for 1 hour and 45 mins. No help with the costumer service. Now am worried Because my payment is late and might pay a late fee😩

Larry helped me out so well! I appreciated all the help he gave me. He stayed in contact with me and made sure that I got all the help I needed and that all my needs were met. Super great guy!

Quick and easy refinancing on my car loan, after having no credit and a 16% interest rate. I was walked through an application over the phone that was quick and easy, and I was able to lower my interest rate down to 4.9% a HUGE improvement.

Had Rivermark for over 6 years HUGE advocate. However the service has gotten to big and lost the personal touch. I would not recommend them anymore. I will most likely take business elsewhere.

Kevin Dolan my mortgage go to guy was great informative and answered my questions patiently over and over again. The staff there rocks and soon I will be changing from BOA to Rivermark for good! Love you guys keep up the great work!!