Right Direction Financial Services Hooksett Rd, Hooksett

One of the worst financial companies. Their customer service is atrocious and embarrassing. They need to hire different representatives & apply better business practices. I would not accept an approval from them, it was one of the biggest mistakes I’ve made recently

Honestly if I could give zero Stars I would! Very rude and unprofessional. I've had several incidences over the years with this company. I've had a car loan with them since 2017 and have never missed a payment or had a payment late. The two most recent awful experiences I had with them are what finally pushed me to write this review. As with everyone everywhere due to covid I ran into some financial hardships. Given that I had such a great payment history I called them in the hopes that I would be able to make a slightly smaller payment for one week and then make it up with the next when I would have a real paycheck again. The woman I spoke to was extremely short and rude with me only saying "no, you need to make your payments on time in full, no exceptions" and immediately hung up on me. My most recent issue has been going on for the past 2 weeks. I started getting phone calls from them saying that my bank returned insufficient funds and then I needed to fix the issue ASAP. I called five times spoke to a live person twice and was told each time that the payment was corrected and I was all set. Then I would continue to get rude and threatening voicemails. Finally yesterday on the 29th I was able to speak to someone who claimed to be a supervisor, and if that's true no wonder the staff are so awful. He told me that my payment had been bounced back from the bank on September 27th as insufficient funds. Now in that regard there's an issue with my bank which I took up with them and the issue was corrected immediately however as far as right direction is concerned his explanation cannot possibly be true if I began receiving calls 2 weeks before the payment was supposedly returned as insufficient. I expressed that I was very frustrated with the fact that I had called so many times to try to correct the issue and that in the meantime I just kept getting voicemails essentially telling me that this is all my fault and that if I don't return their calls immediately they're going to take action against me. Again despite the fact that I had called every other day for two weeks. At one point the " supervisor" said to me "what is even the issue here?" As if it wasn't his company calling me to tell me that my payment wasn't going through. Awful awful service terrible employees in horrid management. If you're going to buy a car from merchants do not finance through them because this is their company

I would of given zero stars if I could. This place blows up your phone or your place of work if a payment is late not even 24 hours. Made payments an they will still take money out your account and make some b.s story.they don't report to any credit checks so it does nothing with your credit score.had them for 2 years and cuz of them it was so hard to get another car or anything. You will be screwed an really unhappy if you go through them. Never again

This is a last chance finance company that puts a transponder in your vehicle to track its location and turn off the vehicle when payment is not made or significantly late. They will call you when your payment is due and when your not as attentive too your payments as you should be. Good communication with your loan and personal situation is crutial with this company. They will assist you if your personal situation changes and payment may be late. My credit score has gone up 100pts over a years worth of good payment history with this financial institution. Overall this loan has taught me to be more responsible with my finances and communicate better on my finances. I only recommend this financial institution if you are not credit worthy for a traditional vehicle loan.

I wish I knew better before I signed up for this people, they are all rude it doesn’t Matter if you make your payments on time or not , my payment is due today and is 9 in the morning and they already calling like if I don’t pay it every time, or if you can’t pay the same exact day they always question you so unprofessional mainly the guy, he always be like and why can’t you pay today not in a nice manner like it will matter the reason why, and then hits you with the hall talk, oh! If you don’t pay today is only going to be bad for you interest rate ....They don’t think for a second that people got kids that emergency’s do happen and that by paying one day late is not the end of the world .... stop harassing your loyal customers

I have had car loans through real banks. They always give a 10 day grace period on payments. This company calls the next morning, not even 24 hrs late!!

If I could leave less then 1 Star I would. These people are horrible to deal with. Absolutely the worst! Stay away!!! These people claim they want to help people in less fortunate situations but they actually take advantage of them. Horrible and rude!!! Stay away from John Lewis. After getting Covid and losing my job and almost losing my life he was uncaring and conniving. Shame on this company and this man for taking advantage of the less fortunate!

If I could rate ZERO stars, I most certainly would!!! Right Direction Financial Services has NOT been easy to deal with at all. Their representatives are EXTREMELY rude. Not to mention AT LEAST 3 times in the 7 months I have been with them, they have taken 3 payments out on the SAME DAY when they are only suppose to withdraw ONCE every two weeks (a total of 2 payments per month). They have NOT refunded my bank account, although they claim they have and sent me a receipt. Last week, they told me it would take 1-2 days to hit my account. 3 days later I call back and now it's 3-4 days. It has now been 7 days, no refund, and an overdrawn checking account with accrued overdrawn fees because they put my account in the negative. I have called my bank every day and they said there is no pending deposits. I have fallen behind on my other bills and my credit has gone down because of them. I WILL be refinancing with another bank!! NOT a happy customer!!

Literally the most UNPROFESSIONAL reception/call center staff/account workers. Not only have we been double charged WITHOUT AUTHORIZATION on a card that was used on a one time payment, BUT the girl that i always end up dealing with will message me and say,” You’re card was declined, your payment is overdue, your car is going to be disabled”, WITHOUT running my card. She lied and said she tried running my card multiple times with declination, which is a lie because i get notified every transaction to my email and app, but when i called her on it and asked for my account number to log in to oay online, MAGICALLY i was sent a notification that the payment went through on their end. I don’t know who does the hiring and training at this place, but i seriously think that these people need to be retrained or LET GO. DOnt work in customer service if you’re a miserable human with no personality or empathy. If you have a choice in which financial institution you use for your loan; I’d suggest going with ANYONE else. I hate being negative and i never leave bad reviews, but I’ve had enough and all of my feeing were completely justified after reading the other reviews on Google!

The most unprofessional, snarky receptionists who absolutely refuse to work with you even with pushing back a payment one single day. Will not work with you and they are not worth your time and your money. Shameful miserable people. If you have a loan out with them I strongly suggest refinancing with another agency and if you're currently considering applying for a loan through them go with a more expensive option because maybe then you would get your money's worth.